Neha Mahamunkar
@nehamahamunkar
Dynamic Deputy Manager with expertise in customer service and accounts.
IndiaWhat I'm looking for
I am a dedicated professional with a diverse background in customer service and accounts management. With experience as a Deputy Manager at HDFC Bank, I have honed my skills in handling customer queries, building relationships, and ensuring customer satisfaction. My journey in the banking sector has equipped me with the ability to manage complex operations efficiently.
Throughout my career, I have worked in various roles, including as an Associate and Junior Officer, where I developed a strong proficiency in MIS operations and audit reporting. My technical skills include advanced Excel functions, Tally ERP 9, and SAP applications, which I utilize to streamline processes and enhance productivity. I am committed to delivering high-quality results and thrive in competitive environments.
Experience
Work history, roles, and key accomplishments
Deputy Manager
HDFC Bank
Dec 2023 - Mar 2024 (3 months)
Managed customer service operations, addressing customer queries and building relationships. Utilized CRM tools for effective communication and service delivery.
Associate
HDFC Bank (Hinduja Global Solutions)
Jan 2023 - Dec 2023 (11 months)
Assisted in customer service operations, handling queries and providing support. Engaged in account management and service delivery.
Junior Officer
HDFC Bank (HDB Finance Service Ltd)
Aug 2021 - Jan 2023 (1 year 5 months)
Performed customer service duties, managed account openings, and resolved customer issues. Developed skills in financial services and customer engagement.
Assistant Manager
Apr & Associates CA Firm
Feb 2020 - Aug 2020 (6 months)
Managed accounts and administrative tasks. Assisted in financial reporting and client management.
Analyst
JHS & Associates LLP
Jan 2019 - Jan 2020 (1 year)
Conducted analysis and reporting for clients. Engaged in data management and financial scrutiny.
Accounts Assistant
Pride Interior
Sep 2017 - Dec 2018 (1 year 3 months)
Assisted in accounting tasks, managed financial records, and supported the finance team.
Education
Degrees, certifications, and relevant coursework
MUMumbai University
Bachelor of Arts, Bachelor of Arts
2015 - 2018
Grade: 65.40%
Completed T.Y. B.A. with a focus on various subjects, achieving a percentage of 65.40%. Developed critical thinking and analytical skills through coursework and projects.
Maharashtra Board
HSC, Higher Secondary Certificate
2013 - 2015
Grade: 66.67%
Completed Higher Secondary Certificate (HSC) with a percentage of 66.67%. Gained foundational knowledge in various subjects.
Maharashtra Board
SSC, Secondary School Certificate
2010 - 2013
Grade: 75.40%
Completed Secondary School Certificate (SSC) with a percentage of 75.40%. Developed a strong academic foundation in core subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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