I’m seeking a full-time remote role where I can apply my expertise in customer success, strategic account management, or SaaS consulting to drive client satisfaction and long-term business value. I’m looking for a collaborative, growth-oriented environment where I can work closely with global clients, contribute to continuous improvement, and help scale customer engagement strategies.
PROpen to opportunities
Pranjal Rakshit
@pranjalrakshit
Strategic Account Manager | Global Remote Ready | 13+ yrs in SaaS & Healthcare
IndiaWhat I'm looking for
I’m a Strategic Account Manager at eClinicalWorks, with over 13 years of experience in healthcare IT, customer success, and global account management. In my current role, I serve as the primary point of contact for enterprise healthcare clients across the US, ensuring successful onboarding, product adoption, and long-term satisfaction with our EHR and revenue cycle management solutions.
My responsibilities include:
Leading client success and retention strategies for large multi-specialty healthcare organizations.
Managing cross-functional coordination between implementation, support, and development teams to resolve issues and meet SLAs.
Hosting regular performance reviews and strategic business discussions to align client goals with product capabilities.
Driving process improvements and training initiatives to enhance client experience and maximize ROI from our solutions.
Key achievements:
Maintained a 95%+ client retention rate through proactive relationship management and issue resolution.
Successfully onboarded high-value clients, reducing ramp-up time and accelerating system adoption.
Collaborated with product teams to incorporate client feedback into roadmap discussions, improving service delivery.
I’m passionate about helping healthcare organizations achieve operational excellence through tailored technology solutions and high-touch client engagement. I’m now seeking full-time global remote opportunities in Customer Success, Strategic Account Management, or SaaS Consulting, where I can leverage my experience to drive value, retention, and growth.
In my free time, I stay engaged with the latest in digital health innovation, client success strategies, and leadership development.
Experience
Work history, roles, and key accomplishments
ECCurrent
Strategic Account Manager
eClinicalWorks
Aug 2022 - Present (2 years 10 months)
As a Strategic Account Manager, I communicate with clients to assess their comfort with the eClinicalWorks EHR, understand their operations, and help them achieve their goals. I conduct SWOT analyses, recommend solutions, and manage client expectations while cultivating lasting relationships.
ES
Customer Experience Specialist
Etech Technology Solutions
Nov 2018 - Sep 2022 (3 years 10 months)
As a Customer Experience Specialist, I resolved customer issues related to online purchases and billing discrepancies. I maintained product knowledge to recommend suitable items and documented all interactions to ensure a comprehensive service history.
IS
Product Specialist
Insync Healthcare Solutions
Sep 2020 - Sep 2022 (2 years)
In my role as a Product Specialist, I researched product specifications, communicated technical information, and expanded my knowledge through training. I documented transactions and supported customer interactions, serving as an informal team lead.
CL
Customer Service Associate
Concentrix Service Pvt. Ltd
Aug 2018 - Nov 2018 (3 months)
In my role as a Customer Service Associate, I actively listened to customers, resolved concerns, and escalated major issues. I maintained an excellent attendance record and contributed to increased customer satisfaction.
ML
Senior Electrical Engineer
M/s Saurashtra Cement Ltd
Sep 2014 - May 2018 (3 years 8 months)
As a Senior Electrical Engineer, I applied engineering methods across various project disciplines, managed major shutdowns, and documented maintenance details for critical motors and panels.
ML
Electrical Engineer
M/s Digvijay Cement Company Ltd
Jun 2013 - Sep 2014 (1 year 3 months)
In my role as an Electrical Engineer, I monitored manufacturing operations for compliance with safety protocols and performed maintenance procedures on electrical products and systems.
ML
Electrical Engineer
M/s Orient Abrasive Ltd
Apr 2013 - May 2013 (1 month)
As an Electrical Engineer, I monitored operations for compliance with safety protocols and inspected installations to ensure conformance to specifications.
ML
Electrical Engineer
M/s Reliance Industries Ltd
Jan 2012 - Apr 2013 (1 year 3 months)
In this position, I completed project documentation, established construction schedules, and recorded daily events to evaluate processes and improve productivity.
Education
Degrees, certifications, and relevant coursework
AS
Atmiya Institute of Technology & Science
Bachelor of Engineering, Electrical Engineering
2005 - 2011
Completed a Bachelor of Engineering in Electrical, focusing on various aspects of electrical engineering including design, maintenance, and installation of electrical systems.
SM
St. Marys
Higher Secondary Certificate, Science
2004 - 2005
Completed Higher Secondary Certificate (HSC) with a focus on science subjects, preparing for further studies in engineering.
BS
Birla Sagar Higher Secondary
Secondary School Certificate, General Education
2002 - 2003
Completed Secondary School Certificate (SSC), laying the foundation for higher education in science and engineering.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
1500k-1800k USD
Job categories
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