Pranathi Viddamari

As a seasoned customer support professional with over 4 years of experience, I have consistently demonstrated my ability to manage client and business inquiries, handle escalated complaints, and ensure high-quality service across multilingual environments. My proven track record of enhancing customer satisfaction and implementing customer service policies showcases my strong supervisory capabilities, multilingual proficiency, and proactive approach.

In my previous role as Customer Support Supervisor at Tech Mahindra, I successfully supervised a team of customer support representatives, ensuring smooth operations and high-quality service delivery. I implemented customer service policies, resulting in a 15% improvement in overall customer satisfaction, and analyzed customer feedback data to recommend process improvements that led to a 10% increase in retention rates.

I am now seeking to leverage my skills and experience to contribute effectively to a new role, utilizing my excellent communication, leadership, and problem-solving skills to drive customer satisfaction and business growth.