Neelam Neelam

NN

Open to opportunities

Neelam Neelam

@neelamneelam

I lead customer service teams, resolve complaints, and support efficient day-to-day operations.

What I'm looking for

I'm looking for a flexible customer service or administration role where I can lead teams, support customers, resolve issues professionally, and contribute to successful daily operations.

I've led customer-facing teams at Tech Process in Delhi NCR and Nawab Motors, a TATA company, handling customer needs, staff supervision, and service delivery.

As a Team Leader and Assistant Customer Care Manager, I've resolved customer complaints calmly and professionally while helping teams meet goals. I bring administration, timekeeping, communication, and people-management skills to operational environments.

I've completed a Bachelor of Computer Application and am pursuing an MBA. I'm flexible, adaptable, and willing to work varied hours.

Experience

Work history, roles, and key accomplishments

NM

Assistant Customer Care Manager

Nawab Motors

Apr 2009 - Mar 2011 (1 year 11 months)

Managed customer care operations, addressing complaints and ensuring customer satisfaction.

Complaint Resolution Management

TP

Team Leader

Tech Process

Jun 2008 - Mar 2009 (9 months)

Supervised staff and handled customer interactions, ensuring service quality and resolving issues professionally.

Customer Service Team Leadership Supervision

Education

Degrees, certifications, and relevant coursework

UW

University of Wales

Master of Business Administration, Business Administration

2011 -

Pursuing a Master of Business Administration degree.

JU

J R N Vidyapeeth University

Bachelor of Computer Application, Computer Application

Completed a Bachelor of Computer Application degree.

CE

Central Board of Secondary Education

Senior Secondary Examination, General Studies

Completed Senior Secondary Examination (A Level).

CE

Central Board of Secondary Education

Matriculation Examination, General Studies

Completed Matriculation Examination (GCSE).

Tech stack

Software and tools used professionally

Tact

Availability

Open to opportunities

Location

United Kingdom

Authorized to work in

Job categories

Customer Service Manager Customer Service Customer Care Manager Supervisor Administrative Assistant Customer Support Manager Customer Service Operations Manager Customer Service Director Customer Experience Manager Customer Relations Manager Team Lead

Skills

Customer Service Customer Complaint Resolution Team Leadership Staff Supervision Administration Time Management Communication Skills Teamwork Management Computer Software English Hindi Punjabi Tact

Interested in hiring Neelam?

You can contact Neelam and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!