JERICO ROSETE
@jericorosete
I resolve Level 1 and 2 IT issues across Microsoft 365, Azure, and endpoints.
CanadaWhat I'm looking for
I currently support technicians and clients at Sysoft, assigning tickets in Autotask and resolving Level 1 and 2 server, workstation, email, and endpoint issues. I deploy PCs and laptops, install VPN clients, and help deliver Azure Virtual Desktop.
Previously, I supported business owners and VIPs at ITWORKCO across Active Directory, Microsoft 365, Exchange, Gmail, backups, firewalls, antivirus, and remote support tools. I bring hands-on desktop support, network administration, and customer-facing IT experience.
Experience
Work history, roles, and key accomplishments
IT Dispatch/Level 1 Technician
Sysoft
Jan 2023 - Present (3 years 8 months)
Assign tickets for technicians using Autotask and use Datto/ScreenConnect for remote support. Troubleshoot servers, workstations, and email, and deploy work PCs and laptops.
Dispatch/Help Desk
ITWorkCo
Nov 2019 - Oct 2022 (2 years 11 months)
Assigned tickets for technicians and used Datto remote desktop to access servers and workstations. Managed Active Directory, deployed PCs, and supported Office 365 and email servers.
Network Technical Administrator
Trios College Business Technology Healthcare
Sep 2018 - Oct 2019 (1 year 1 month)
Provided IT support including troubleshooting, re-imaging computers, and managing campus network infrastructure. Performed desktop support and campus maintenance.
Sales Representative
Discount Car and Truck Rental
Nov 2012 - Jan 2015 (2 years 2 months)
Created business partnerships and built rapport with customers. Generated business through B2B development and cold calling.
Managed a team of four and facilitated store sales. Handled staff scheduling and coached staff to meet sales quotas.
Education
Degrees, certifications, and relevant coursework
Microsoft
MCSA, Information Technology
2019 -
Holds the MCSA certification from Microsoft, ongoing since July 2019.
Trios College Business Technology Healthcare
Information Technology Administrator, Information Technology
2018 - 2019
Completed the Information Technology Administrator program at Trios College Business Technology Healthcare from July 2018 to September 2019.
Centennial College
Diploma, Business Marketing
2003 - 2005
Earned a Diploma in Business Marketing from Centennial College from September 2003 to June 2005.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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