Prajakta Satpute

I am a dedicated and results-oriented customer success professional with a strong background in CRM systems and process optimization. My experience spans across multiple roles, including Senior Associate at Bridgespan Group, where I successfully onboarded and trained teams, developed user guides, and improved product understanding. I have a proven track record of collaborating with cross-functional teams to drive technology improvements and deliver actionable insights for strategic decision-making.

In my previous roles, I have consistently demonstrated my ability to enhance operational efficiency and customer satisfaction. At Blacksales, I automated and personalized client onboarding processes, achieving a 27% increase in client satisfaction. I also crafted compelling messaging and email campaigns that boosted lead generation by 15%. My ability to analyze CRM data, identify trends, and address key issues has been instrumental in driving business growth and improving customer retention rates.

Additionally, I bring a strong technical skill set, including expertise in CRM systems such as Dynamics 365, HubSpot, and Copper, as well as tools like Zapier, Zendesk, and ServiceNow. I am passionate about leveraging technology to streamline processes, improve customer experiences, and drive business success. My commitment to continuous learning and professional development has equipped me with a diverse range of skills, from data analytics to digital marketing, enabling me to approach challenges with a holistic perspective.