Open to opportunities

Sumitra Raja

@sumitraraja

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Results-driven professional with expertise in account management.

India

Message

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a results-driven professional with over 8 years of robust experience in account management and customer success. My journey has been marked by a proven ability to implement CRM systems that significantly enhance client interactions and drive operational efficiency. I excel in managing insurance claims and providing consulting services, focusing on building enduring relationships with stakeholders.

Throughout my career, I have been recognized for identifying collaborative upselling opportunities and resolving complex challenges to achieve customer satisfaction. My bilingual communication skills in English, Hindi, and Marathi allow me to connect with diverse clients effectively. I am dedicated to harnessing my skills and knowledge for organizational success, always striving to enhance customer experience and loyalty.

Experience

Work history, roles, and key accomplishments

Current

SME at Amazon Development Centre India

Current

Amazon Development Centre India

Oct 2023 - Present (1 year 8 months)

Enhanced process workflows to improve overall efficiency, leading to a streamlined customer experience and increased satisfaction. Developed and implemented customer-centric solutions that successfully addressed unique client needs, promoting higher retention rates.

Customer Experience Management Process Improvement Data Analysis

Deputy Manager

HDFC ERGO General Insurance Company

Apr 2022 - Jul 2023 (1 year 3 months)

Championed the development and implementation of an advanced CRM system, significantly enhancing client interaction and communication efficiency. Conducted comprehensive data analyses to identify critical improvement areas in client service and consulting operations.

CRM Systems Data Analysis Policyholder Support

SME Operations Social Media US Digital Content Moderation

Accenture

Dec 2017 - Mar 2022 (4 years 3 months)

Performed social media content moderation and content reviewing, ensuring policy compliance and timely service delivery. Enhanced processes and maintained up-to-date policy adherence for digital content moderation.

Content Moderation Compliance Policies Email Communication

Web Chat Specialist

Capita India Pvt Ltd

Aug 2016 - Apr 2017 (8 months)

Delivered comprehensive customer onboarding programs, guaranteeing a seamless and enriching experience for new clients. Executed a successful customer loyalty program, significantly improving customer retention and encouraging repeat business.

Customer Onboarding Loyalty Programs