Open to opportunities

Sonam Tandon

@sonamtandon

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Experienced analyst with a strong background in finance and customer service.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated professional with comprehensive experience in education, administration, HR, reporting, project management, finance, and customer service. My journey has equipped me with the ability to handle multiple tasks efficiently while maintaining a strong focus on timelines and quality. I pride myself on my communication and interpersonal skills, which have been instrumental in my roles across various industries.

Throughout my career, I have successfully implemented system and process changes, contributing to improved operational efficiency. My tenure at American Express as a Financial Analyst allowed me to manage inter-company accounts and engage in extensive reporting, while my role at Tele Performance honed my analytical skills in fraud prevention. I have consistently received recognition for my performance, including promotions and awards for streamlining processes and achieving high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Analyst

Punhani Law Firm LLC

May 2023 - Mar 2024 (10 months)

Responsible for booking expenses and sales transactions, handling accounting entries, and resolving customer queries. Supported various projects and successfully implemented system and process changes.

Accounting Customer Service Project Management Data Analysis

Fraud and Prevention Analyst

Tele Performance India Pvt. Ltd.

Jul 2022 - May 2023 (10 months)

Analyzed customer data for fraud detection, conducted investigations, and developed strategies to mitigate fraud risks. Maintained performance metrics and provided feedback to customer service representatives.

Data Analysis Fraud Detection Risk Management Customer Service

Customer Service Executive

Tele Performance India Pvt. Ltd.

Jul 2021 - Jul 2022 (1 year)

Handled customer inquiries related to billing and product issues via chat and email. Maintained professionalism and established rapport with clients while managing a team of junior representatives.

Customer Service Team Management Communication Problem Solving Performance Metrics

Finance and Education Counselor

Study Feeds

Jan 2019 - Mar 2021 (2 years 2 months)

Counseled students on educational programs and maintained accurate student records. Conducted follow-up interviews to ensure student needs were met.

Counseling Communication Interpersonal Skills

Financial Analyst

American Express India Pvt. Ltd.

Apr 2012 - Jun 2017 (5 years 2 months)

Managed intercompany settlements, supported various projects, and handled month-end reporting and audit queries. Achieved high performance ratings and received multiple awards for process improvements.

Financial Analysis Reporting Audit Management Process Improvement Data Analysis

Admin Assistant

PVR Cinemas

Dec 2010 - Apr 2012 (1 year 4 months)

Conducted recruitment, managed employee engagement activities, and handled operational budgets. Coordinated with vendors and maintained filing systems.

Recruitment Employee Engagement Budget Management Administrative Support