Namrata Haldar
@namratahaldar
Experienced Process Associate specializing in customer support, KYC, and banking operations.
IndiaWhat I'm looking for
I am a Process Associate with over five years of experience across customer support, banking operations, collections, and technical support roles. I have supported clients in the UK and US, handled account maintenance, KYC verification, billing and SAP tasks, and provided L2 gaming support.
I hold a master's degree in English literature and have completed certifications in generative AI and DITA, with hands-on skills in Advanced Excel, Microsoft Office, Photoshop and AI-based tools. I have proposed process improvements (LEAN idea) and worked on both collection and relationship-management functions.
I am committed to delivering accurate, timely resolutions and improving process efficiency through attention to detail, clear communication, and a collaborative approach to problem-solving.
Experience
Work history, roles, and key accomplishments
Customer Support Executive (L2)
Head Digital Works Pvt Ltd
Dec 2024 - May 2025 (5 months)
Delivered L2 gaming customer support via calls and emails, raised and followed up on tickets, and completed KYC and account support to closure.
Process Associate - Operations
Genpact India Pvt Ltd
Oct 2022 - Dec 2024 (2 years 2 months)
Provided technical live-chat support for US clients and spent 17 months on US banking operations handling account maintenance, KYC verification and beneficiary management.
Process Associate - Utilities
Tata Consultancy Services Limited
Apr 2022 - Sep 2022 (5 months)
Handled UK client support via live chat and email, provided billing support and used SAP to resolve utility account issues efficiently.
Relationship Manager
Alice Blue Finance Pvt Ltd
Apr 2021 - Sep 2021 (5 months)
Opened and supported Demat accounts, guided customers through account setup and resolved trading-related issues to improve onboarding experience.
Collection Agent
HDB Financial Service Limited
Jan 2019 - Jan 2021 (2 years)
Managed recovery collections for bucket 1/2, allocated cases to agencies and followed up with collection agents to improve recovery workflows.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
Master of Arts, English Literature & Linguistics
2016 - 2019
Grade: 53%
Activities and societies: Major: English Language & Communication.
Master of Arts in English Literature & Linguistics completed from Indira Gandhi National Open University (2016–2019) with 53%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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