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Prashanth Kumar Malluri

@prashanthkumarmallur

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Detail-oriented Process Associate with expertise in dispute management.

India

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What I'm looking for

I seek a role in a dynamic organization that values collaboration and offers opportunities for professional growth.

I am a dedicated professional with a strong background in dispute resolution and process management. With over six years of experience in the financial services sector, I have honed my skills in handling complex transactions and ensuring quality control. My tenure at Capgemini as a Process Associate involved meticulous management of payment discrepancies, utilizing KOFAX and SAP to streamline operations and enhance accuracy.

Prior to that, I spent over five years at Coforge BPO Pvt Ltd, where I excelled as a Senior Team Member in the Dispute Resolution Department. My role required a keen eye for detail as I reviewed customer transactions for potential fraud, coordinated with banking teams, and provided exceptional customer service. My commitment to excellence was recognized with a reward for error-free work, and I take pride in mentoring junior team members to foster a collaborative work environment.

Experience

Work history, roles, and key accomplishments

Process Associate

Capgemini

May 2022 - May 2023 (1 year)

Worked as a Process Associate in the CashApps team, managing blackline items not auto-triggered by Kofax. Responsibilities included verifying customer invoice details using SAP, processing invoices, and performing payment reversals while ensuring quality checks.

SAP Blackline Salesforce Quality Control Customer Invoicing Process Team Collaboration Communication Time Management

Senior Team Member

Coforge BPO Pvt Ltd

Jul 2016 - Oct 2021 (5 years 3 months)

Led a dispute resolution team handling fraudulent and non-fraudulent transactions. Responsibilities included reviewing bank statements, blocking debit cards, initiating chargebacks, and maintaining quality control while coordinating with various teams.

Fraud Detection Chargebacks Quality Control Customer Service Team Coordination Communication Problem Solving Training Time Management

Education

Degrees, certifications, and relevant coursework

Osmania University

Master of Business Administration, Business Administration

2011 - 2013

Activities and societies: Actively participated in several Volunteer Programs.

Completed an MBA program focusing on advanced business management principles, strategic planning, and organizational behavior. Actively participated in several volunteer programs during the course.