Open to opportunities

Sumana Jana

@sumanajana

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Experienced process associate specializing in accounts receivable and market research.

India

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What I'm looking for

I seek roles applying my accounts receivable and market-research skills, focusing on data accuracy, denial management, and team leadership within a collaborative company that values process improvement and growth.

I am a diligent process associate with strong experience in accounts receivable systems, pre-call analysis, IVR and web portal workflows, and documentation for insurance and payer communications. I have led teams of 5–10 resources, performed in-depth accounts receivable data analysis, identified denial reasons and underpayments, and maintained clear audit trails to improve collections and accuracy.

I bring extensive market-research and data-quality experience, including online database searches, primary research tool creation, central database construction, data profiling and external validation. I have a strong work ethic, perfect attendance, excellent communication and customer-service skills, and I continuously self-train to expand my research and process-improvement abilities.

Experience

Work history, roles, and key accomplishments

Current

Process Associate

Current

Confiance Business Solutions Inc

Jun 2023 - Present (2 years 2 months)

Perform pre-call analysis and payer outreach, maintain documentation and clear audit trails, and analyze accounts receivable to identify underpayments, top denial reasons, and days in A/R.

Accounts Receivable IVR Web Portal Denial Analysis Data Analysis

Team Lead

Find the Facts Research

Mar 2022 - Jun 2023 (1 year 3 months)

Led a team of 5–10 researchers to perform extensive data searches, improve data quality through monitoring and profiling, and ensure consistency and validation across workflows.

Team Leadership Research Data Quality Data Profiler Workflow Optimization

Quality Control Analyst

Maction Consulting Pvt Ltd

Aug 2018 - Feb 2022 (3 years 6 months)

Built and maintained a central market data database, monitored and improved data quality, and collaborated cross-functionally to develop primary research tools and staff training.

Market Research Data Collection Database Management Data Quality Cross Functional Collaboration Training

Market Research Associate

WRMS - We Research Market Solutions Pvt Ltd

Mar 2016 - Jul 2017 (1 year 4 months)

Conducted market research activities including data collection, analysis, and reporting to support client insights and research deliverables.

Market Research Data Collection Data Analysis Reporting Competitive Analysis

Market Research Associate

Azure Knowledge Corporation

Jun 2014 - Mar 2016 (1 year 9 months)

Performed market research tasks such as gathering market data, analyzing trends, and preparing reports to inform client strategies and decision-making.

Market Research Trend Analysis Reporting Client Communication Quantitative Analysis