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Syed Misbha Raza

@syedmisbharaza

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Process associate experienced in feature testing, quality control, and data-driven reviews.

India

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What I'm looking for

I seek a role where I can apply testing, QA, and data-analysis skills to improve processes, mentor teammates, and drive measurable quality improvements in a collaborative environment.

I am a process associate with hands-on experience in feature testing, user acceptance testing, and quality assurance gained at Genpact India. I performed data analysis to identify abuse patterns, managed escalations with cross-functional teams, and supported workflow changes to improve review efficiency and accuracy.

I have trained and mentored new associates, documented test results and process guides, and conducted audits to uphold quality control. With a Bachelor of Commerce concentrated in Finance and practical project experience analyzing customer satisfaction using Excel, I bring strong operational, analytical, and documentation skills to drive reliable outcomes.

Experience

Work history, roles, and key accomplishments

Process Associate

Genpact India Pvt Ltd

Mar 2024 - Jun 2025 (1 year 3 months)

Tested new product features and performed data analysis to identify abuse patterns and policy breaches, improving review accuracy and driving process improvements; trained new associates and conducted audits to uphold quality control.

User Acceptance Testing Quality Assurance Fraud Detection Data Analysis Escalation Management

Education

Degrees, certifications, and relevant coursework

Osmania University

Bachelor of Commerce, Commerce / Finance

2020 - 2023

Grade: 7.61/10.00

Activities and societies: Relevant coursework: Financial Accounting, Managerial Accounting, Corporate Finance, Strategy, Business Writing, Business Computing, Microeconomics, Macroeconomics; conducted a customer satisfaction study on heritage products using survey design and Excel analysis.

Completed a Bachelor of Commerce with concentration in Finance and Accounting, focusing on core accounting and finance coursework and practical analysis.