Pradesh Peersia

Hello, I am Pradesh Peersia, a dedicated Customer Support Specialist with a strong technical background and a passion for enhancing customer experiences. My journey in customer support began at Concentrix Mauritius, where I honed my skills in troubleshooting technical issues and providing efficient solutions to customer inquiries. I pride myself on my ability to communicate complex technical concepts clearly, fostering strong relationships with customers and internal teams alike.

Throughout my career, I have developed a proficiency in various support software tools, including Zendesk and Playvox, which have enabled me to manage both inbound and outbound support channels effectively. I understand the critical importance of timely resolutions and am committed to ensuring customer satisfaction by addressing concerns promptly and professionally. I am excited about the opportunity to bring my expertise to Gen Digital Inc. and contribute to the success of your team.