Open to opportunities

Pradeep Chaudhary

@pradeepchaudhary1

Senior operations leader specializing in back-office operations, compliance, and team performance (UK, Canada and USA clients).

India

Message

What I'm looking for

I seek a leadership role in Back office operations, where I can improve processes, mentor teams, ensure regulatory adherence, and drive measurable performance and retention.

I am a results-driven professional with 17.5 years of experience in Operations Management, Back-office Servicing, and BPOProcess Optimization. Gained extensive exposure in the Promotion Industry at Powerweave Software Services Pvt Ltd., overseeing third-party distribution and retail operations. When I joined, one of our key clients was on the verge of leaving. However, I was able to rebuild the relationship and retain the business through consistent communication, understanding their concerns, and delivering results that aligned with their expectations. Proven expertise in overseeing end-to-end processes, managing diverse responsibilities, and driving business success. Expertise in client relationship management, quality assurance, and data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Current

Senior Team Leader

Current

Powerweave Software Services Pvt Ltd

Aug 2025 - Present (7 months)

Manage a 12-member team handling third-party distribution operations for the US market, driving order processing, quality standards and operational efficiencies through standardized workflows and performance-based incentives.

Team Leadership Order Processing Quality Assurance Workflow Design Performance Management Training & Compliance Client Communication

Senior Team Leader

Powerweave Software Services Pvt Ltd

May 2022 - Apr 2024 (1 year 11 months)

Lead teams delivering third-party distribution and retail back-office operations for US/Canadian markets, implemented operational workflows and incentive programs that improved SLA/TAT adherence and reduced attrition. Trained new hires and ensured data integrity and compliant order/invoice processing.

Team Leadership Order Management Invoicing Process Improvement SLA Management Data Integrity

Team Leader – Backoffice

Firstsource Solutions Limited

Oct 2005 - Aug 2020 (14 years 10 months)

Led a 12-member back-office team managing end-to-end KYC, document and income verification for mortgage loans, strengthened compliance controls (AML, PEP, sanctions) and reduced risk through enhanced due-diligence and transaction monitoring.

KYC AML Due Diligence Transaction Monitoring & Compliance Team Management Quality Assurance Risk Assessment

Accounts Manager

Sushant Export

Jan 2005 - May 2005 (4 months)

Oversaw sales, purchases and accounts team operations, ensuring accurate financial records and supporting day-to-day accounting activities for export operations.

Accounts Management Team Supervision Financial Reporting Reconciliations Process Management

Accounts Executive

Ocean Blue Management Pvt. Ltd.

Aug 2003 - Nov 2004 (1 year 3 months)

Handled daily invoicing, bank transactions, cash processing and salary disbursements while maintaining account books and performing reconciliations for shipmanagement entities.

Invoicing Cash Management Bank Reconciliation Payroll Processing Financial Reporting Accounts Payable Receivable Accounts Payable Receivable

Accounts Assistant

Bhandari & Associates

May 2000 - May 2003 (3 years)

Maintained client financial records, assisted in audits and tax filings, and prepared trial balances and financial statements to support accounting operations.

Bookkeeping Audit Support Tax Filings Trial Balances