Kiran Kumar
@kirankumar5
Performance-driven professional with expertise in operations management.
What I'm looking for
I am a performance-driven professional with extensive experience in managing teams to achieve corporate goals across diverse technologies and customer types. My strong technical background enables me to effectively oversee projects and operations, ensuring that objectives are met efficiently. I have a proven track record in accounts receivable management, where I lead teams to enhance cash flow and improve customer satisfaction.
Throughout my career at Genpact India Pvt. Ltd., I have successfully managed teams of up to 20 FTEs, focusing on debt collection and financial operations. My role involves not only managing day-to-day operations but also coaching team members to achieve their targets and enhance their skills. I take pride in my ability to streamline processes, reduce unapplied cash, and foster a culture of continuous improvement.
In addition to my operational expertise, I am committed to developing my team's capabilities and ensuring a positive work environment. I believe in recognizing hard work and encouraging career growth, which has led to high levels of employee satisfaction and performance. I am now looking to leverage my skills in a challenging new role that allows me to contribute to organizational success while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Assistant Manager - Operations
Genpact India Pvt. Ltd
Jul 2022 - Present (2 years 10 months)
Responsible for managing a team of 20 in accounts receivable operations, focusing on O2C processes. Key tasks include debt collection, performance evaluation, and stakeholder management, ensuring customer satisfaction and timely resolution of issues.
Management Trainee (Team Lead)
Genpact India Pvt. Ltd
Mar 2019 - Jul 2022 (3 years 4 months)
Led a team of 15 in collections, focusing on performance evaluation and customer service. Responsibilities included coaching, handling escalations, and ensuring adherence to KPIs to achieve 100% CSAT.
Process Developer
Genpact India Pvt. Ltd
Mar 2016 - Mar 2019 (3 years)
Started as a Process Developer in collections, focusing on B2C credit card accounts. Responsibilities included training new hires, managing delinquent accounts, and ensuring compliance with international standards.
Business Development Executive
Appshark Technologies Pvt Ltd
Aug 2014 - Sep 2015 (1 year 1 month)
Focused on acquiring direct clients through extensive research and networking. Responsibilities included cold calling and setting up meetings with potential clients, primarily targeting C-level executives.
Research Analyst
Charter Global Inc (Sapeare Technologies Pvt Ltd)
Jul 2013 - Jul 2014 (1 year)
Performed extensive secondary research for company profiling and lead generation. Worked with various market research tools and assisted in data management for project execution.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University
Bachelor of Technology, Computer Science Engineering
2010 -
Bachelor of Technology in Computer Science Engineering, focusing on various aspects of computer science including programming, algorithms, and software development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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