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Mifzal Ahmed

@mifzalahmed

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Results-driven operations leader with expertise in financial crime compliance.

India

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What I'm looking for

I am seeking a role that fosters collaboration, values compliance, and offers opportunities for growth.

I am a results-driven and versatile operations leader with over 8 years of experience in financial crime compliance, international logistics, product acquisition, and quality assurance across global marketplaces. My proven track record includes leading cross-functional teams, optimizing workflows, and ensuring regulatory compliance in fast-paced e-commerce and tech-driven environments.

Throughout my career, I have successfully managed end-to-end order fulfillment, pricing and quotation strategies, vendor relations, and licensing documentation. I have demonstrated success in transaction monitoring, sanctions screening, and risk mitigation in high-risk, multi-regional operations. My certifications in Lean Six Sigma and Customer Success Management, along with my strong expertise in various CRM platforms, have equipped me with the skills necessary to drive operational excellence and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Product Acquisition Associate

Current

FreshPrints

Mar 2025 - Present (4 months)

Spearheaded revenue growth initiatives by streamlining product acquisition processes and optimizing quotation strategies to support sales and business development objectives. Managed the complete product lifecycle, including sourcing, vendor negotiations, stock validation, and fulfillment, ensuring on-time campaign execution.

Fulfillment CRM Supply Chain Management

Operations Associate

FreshPrints

Jan 2025 - Present (6 months)

Resolved stock issues, licensing tickets, and miscellaneous order-related inquiries while providing backup support to the Order Processing team during fluctuating order volumes. Handled sample order processing and maintained Printer Capacity Management System (PCMS) ratings to optimize production planning.

Order Processing Stock Management Licensing PCMS Reporting Shopify Group Order Verification

Senior Associate, SPS

Amazon

May 2021 - Present (4 years 2 months)

Mentored 20+ associates as Team Lead and Subject Matter Expert (SME), providing training on AML/KYC procedures, SLAs, QA protocols, and compliance updates. Led KYC/AML operations by conducting in-depth verification of seller accounts to detect fraudulent activity, assess financial risks, and ensure adherence to global regulatory frameworks.

KYC Regulatory Compliance Quality Assurance Risk Mitigation Vendor Management Reporting SLA

Teamlead

Z.A. Engineering Works Pvt Ltd

Apr 2015 - Present (10 years 3 months)

Spearheaded operational strategy and team leadership, guiding a 50-employee team and two management teams to streamline processes and align with company goals for long-term success. Optimized resource allocation and implemented cost-saving measures to enhance overall efficiency and ensure timely deliveries.

Operational Management Team Leadership Resource Allocation Quality Control Inventory Management Service Delivery

Education

Degrees, certifications, and relevant coursework

Vidyasagar University

Master of Business Administration, Marketing and Finance

Completed a Master of Business Administration with a dual specialization in Marketing and Finance. Gained comprehensive knowledge in strategic marketing, financial management, and business operations.