Prabhu Minz
@prabhuminz
Results-driven Senior Technical Analyst with extensive experience in data solutions.
IndiaWhat I'm looking for
I am a results-driven Senior Technical Analyst with extensive experience in analyzing complex systems and optimizing technical processes to deliver data-driven solutions that support business goals. My expertise lies in bridging the gap between technical teams and business stakeholders, ensuring seamless communication and alignment on project objectives.
Throughout my career, I have demonstrated a proven ability to lead cross-functional teams, manage multiple priorities, and drive process improvements that enhance system performance and efficiency. I am committed to continuous learning and applying innovative technologies to solve challenging problems, and I have been recognized for my proactive approach, attention to detail, and ability to translate technical insights into actionable business strategies.
Experience
Work history, roles, and key accomplishments
Officer - Senior Technical Analyst
Bank of America
Aug 2008 - Present (16 years 11 months)
Conducted comprehensive vulnerability scans on all GBS India devices and applied patches to address identified risks. Automated manual reporting processes to reduce data errors, improve efficiency and implement virtual assistants to handle routine queries, thereby optimising team resources for more strategic tasks.
Technical Support Executive
Wipro
Jan 2008 - Jul 2008 (6 months)
Provided technical assistance in troubleshooting HP devices, primarily focusing on hardware issues and guided customers step-by-step through diagnostic checks during support calls. Applied a solution-oriented approach to efficiently resolve customer cases and ensure high levels of satisfaction.
Customer Service Representative
IBM Daksh
Dec 2006 - Jan 2008 (1 year 1 month)
Established strong relationships with customers through courteous and professional interactions. Acted as the escalation point for complex issues, ensuring prompt and effective resolutions to support client retention.
Education
Degrees, certifications, and relevant coursework
Patna University
Bachelor, Commerce (Accounts, Banking, Maths)
Studied Commerce with a focus on Accounts, Banking, and Mathematics. Gained foundational knowledge in financial principles and quantitative analysis.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Prabhu?
You can contact Prabhu and 90k+ other talented remote workers on Himalayas.
Message PrabhuFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
