Athira Nair

I am an experienced Technical Support Analyst with a robust background in cloud and application support. My expertise lies in resolving complex issues, managing ticket workflows, and collaborating with cross-functional teams to enhance service delivery. I am proficient in Microsoft 365, Active Directory, and ServiceNow, with a strong focus on data privacy and customer satisfaction.

Throughout my career, I have demonstrated my ability to provide hands-on support, mentor peers, and drive process improvements in high-volume environments. At Accenture Solutions, I ensured HIPAA compliance and reduced downtime by resolving critical issues in clinical applications. My role involved maintaining detailed documentation in ServiceNow and identifying process gaps to streamline operations, which contributed to risk mitigation and compliance.

In my previous position at Infosys BPM, I delivered advanced technical support for cloud-based applications and acted as a key liaison between technical teams and business stakeholders. I led root cause analysis initiatives and implemented long-term solutions to recurring technical problems, significantly improving system reliability and enhancing team capability.