trupti zunjar
@truptizunjar
Technical Process Specialist skilled in Microsoft 365 and end-user technical support.
IndiaWhat I'm looking for
I am a Technical Process Specialist with extensive hands-on experience in end-user support, process development, and knowledge management gained at large technology BPOs. I consistently drive customer satisfaction through clear communication, timely troubleshooting, and well-documented procedures.
At Infosys and prior employers I handled Microsoft 365, Teams, Windows 10/11, remote support, hardware troubleshooting, and ServiceNow ticketing, while coaching new hires and creating training materials. I led root-cause analysis, wrote KB articles, and developed process documentation and diagrams to improve operational efficiency.
I bring a strong customer-first ethos, a proven record of improving production efficiency, and recognition for performance and dedication. I seek to apply my technical support and process-design skills to help teams reduce incidents and raise user engagement.
Experience
Work history, roles, and key accomplishments
Provided L1 support for Microsoft 365, Windows 10/11, Remote Desktop and hardware, resolved ServiceNow incidents and authored knowledge articles, improving resolution consistency and customer satisfaction.
SSProvided L2 technical support and real-time analysis for Micron memory and SSD issues across call, chat and email channels, managed queues and generated productivity reports to meet SLAs.
Senior Associate
WNS Global Services Pvt
Mar 2017 - Jan 2019 (1 year 10 months)
Handled British Gas customer and landlord account queries, meter readings and data entry while improving service quality and creating document templates to reduce processing time.
Senior Practitioner
Concentrix Daksh
Apr 2014 - Sep 2016 (2 years 5 months)
Managed Energy Australia account processes to open/close energy accounts, identified registration errors and delivered presentations and work instructions to improve operational outcomes.
Education
Degrees, certifications, and relevant coursework
Tilak Maharashtra Vidyapeeth
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications at Tilak Maharashtra Vidyapeeth, Pune in 2013.
S.M.V. Kharadi
HSC, Higher Secondary
Completed Higher Secondary Certificate (HSC) at S.M.V. Kharadi, Pune in 2010.
S.N.B.P. Jr Collage
SSC, Secondary Education
Completed Secondary School Certificate (SSC) at S.N.B.P. Jr Collage, Pune in 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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