Open to opportunities

Ajay Chauhan

@ajaychauhan1

Customer and technical support professional with 1.5+ years resolving issues, providing technical assistance, and ensuring customer satisfaction.

India

Message

What I'm looking for

I’m looking for a role where I can handle customer and application incidents end-to-end, troubleshoot with confidence, provide RCA, and ensure stable systems—using tools like Salesforce/AWS/Azure and following ITIL practices.

I’m a customer support and technical support professional with 1.5+ years of experience resolving customer issues, providing technical assistance, and delivering excellent service. I focus on clear communication, fast troubleshooting, and dependable follow-through.

In my roles, I monitored tickets, handled agent and error log monitoring, and supported stable systems by identifying and resolving technical problems. I also performed basic SQL/database operations and supported application and product issues for clients across EMEA and NA using ITIL processes.

I bring hands-on experience with troubleshooting and RCA (Root cause Analysis), working across platforms including Salesforce, AWS, and Azure, and using tools such as Zendesk, JIRA, TeamViewer, and Remote Desktop. I’m comfortable documenting technical solutions and adapting quickly to new technologies.

Experience

Work history, roles, and key accomplishments

Operations Support L2 Analyst

PMC Retail

Feb 2023 - Jan 2024 (11 months)

Provided application and technical support for Salesforce and regional clients (EMEA and NA) via calls, chats, and emails. Investigated and resolved incidents, working with SQL and cross-platform environments (AWS, Azure, Salesforce) and delivering RCA (root cause analysis) for incidents.

Application Support Salesforce ITIL SQL AWS Azure Root Cause Analysis Communication

Client Support Analyst

Casepoint EDiscovery

Mar 2021 - Oct 2021 (7 months)

Monitored and managed customer support tickets, liaised with stakeholders, and tracked agent and error logs to help ensure stable systems. Performed troubleshooting and supported basic SQL/database operations to resolve customer issues.

Customer Support Ticket Monitoring Troubleshooting SQL Database Operations

Education

Degrees, certifications, and relevant coursework

BVM Engineering College

Bachelor of Engineering, Engineering

2017 - 2021

Grade: 6.07 SPI, 4.66 CPI

Pursued a Bachelor of Engineering at BVM Engineering College (affiliated to Gujarat Technological University), completed in January 2021 due to COVID-19.