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Poornima KPK
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Poornima K

@poornimak

Service Delivery Manager at Cognizant Technology Solutions, managing cloud and on-premise infrastructure operations.

India
Message

At Cognizant Technology Solutions, I direct IT operations across cloud and on-premise environments for warehousing and logistics and real estate data clients. My work includes infrastructure support, service governance, and technology upgrades.

For a global real estate data provider, I supported cloud migration and infrastructure operations across Google Cloud and on-premise systems. I contributed to cost optimization through automated workflows and GCP resource tuning.

I also implemented automation strategies including Jenkins pipelines for SSL certificate renewal and repave validation. I have exposure to blue-green deployments and infrastructure-as-code pipelines using Ansible and Terraform.

Earlier, at Hewlett Packard, I worked in web and middleware administration and application support, including L2 and L2.5 support. I handled monitoring, job recovery, incident trend analysis, and root-cause investigations.

Experience

Work history, roles, and key accomplishments

Cognizant Technology Solutions logoCS
Current

Service Delivery Manager

Jul 2012 - Present (14 years 3 months)

Directing end-to-end IT operations and infrastructure management across cloud and on-premise environments, ensuring seamless service delivery. Managed service governance reviews, incident, problem, and change management processes, and led cloud migration and cost-optimization initiatives.

Education

Degrees, certifications, and relevant coursework

PK

Poornima Kanakagiri

Not specified, Not specified

No education details provided.

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