Chetan Patel

CP

Looking for a job

Chetan Patel

@chetanpatel4

IT service delivery leader at NTT DATA IPS India who led infrastructure operations and global datacenter migrations at Capgemini.

At NTT DATA IPS India Pvt. Ltd., I was responsible for Infrastructure and Application Management Towers for a UK-based healthcare account. I managed teams across datacenter, application management, data integration, business intelligence, end-user support, and service desk, while driving SLA and KPI performance and service transformation.

At Capgemini India Pvt. Ltd., I led global Bayer account operations and large-scale datacenter migrations, including 1,800 servers from Pittsburgh to Ashburn, 400 in Singapore, and 3,500 in Germany, with zero major business impact. I also proposed and implemented compliance scanning software that enabled remediation of 22,000 vulnerabilities to zero in the DACH region.

Experience

Work history, roles, and key accomplishments

AI

Office Administrator

Arora Canadian Immigration Consultancy Inc.

Oct 2025 - Jun 2026 (8 months)

Coordinated daily office operations, including supplies, equipment, filing systems, and administrative services. Maintained confidential client records and prepared correspondence and reports.

Office Administration Record keeping Correspondence Filing System

NL

Delivery Associate Director

NTT DATA IPS India Pvt. Ltd.

Jan 2022 - Dec 2025 (3 years 11 months)

Responsible for Infrastructure and Application Management Towers for a UK-based healthcare account. Managed high-performance teams and drove operational improvements, SLA compliance, and service transformation.

IT Service Delivery Infrastructure Management Application Management SLA Management Stakeholder Management Vendor Management Incident Management Change Management Problem Management Data Center Migration

CL

Senior Manager / Manager / Senior Consultant

Capgemini India Pvt. Ltd.

Jan 2010 - Dec 2022 (12 years 11 months)

Led global operations for Bayer account, managing 120 resources across cloud infrastructure, backup, storage, and monitoring. Drove large-scale data center migrations and security compliance initiatives.

Cloud Infrastructure Backup Management Storage Management Infrastructure Monitoring Network Operations Firewall Operations SLA Management Incident Management Change Management Problem Management Data Center Migration Vulnerability Remediation ITIL

II

Backup Subject Matter Expert

Jan 2009 - Dec 2010 (1 year 11 months)

Provided backup technology expertise and operational support for enterprise backup environments.

Backup Management Enterprise Backups Technical Support

AI

Senior Infrastructure Analyst

ACS India

Jan 2006 - Dec 2009 (3 years 11 months)

Supported infrastructure operations, incident resolution, and service availability in an enterprise support environment.

Infrastructure Operations Incident resolution Availability

CI

Production Support Engineer

Countrywide Financial India

Jan 2005 - Dec 2006 (1 year 11 months)

Supported production systems and coordinated incident resolution to maintain service continuity.

Production Support Incident Coordination Service Continuity

AI

Remote Support Engineer

Atos Origin India

Jan 2004 - Dec 2005 (1 year 11 months)

Delivered remote technical support and troubleshooting for end-user and infrastructure issues.

Remote Support Troubleshooting end user support

BS

Network Support Executive

Byzan Systems

Jan 2001 - Dec 2004 (3 years 11 months)

Provided network support and troubleshooting in a customer-facing technical support role.

Network Support Troubleshooting Customer Support

Education

Degrees, certifications, and relevant coursework

UM

University of Mumbai

Bachelor of Commerce, Commerce

Bachelor of Commerce degree from the University of Mumbai, completed in 2000.

Tech stack

Software and tools used professionally

Microsoft Azure

AWS

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

70k+ INR

Social media

Job categories

IT Service Delivery and Operations Leader IT Operations Manager Infrastructure Manager

Skills

IT Service Delivery IT Operations Infrastructure Operations Cloud Operations Data Center Transformation Data Center Migration Backup and Storage Services Infrastructure Monitoring SLA Governance KPI Governance Incident Management Change Management Problem Management ITIL Security Compliance

Interested in hiring Chetan?

You can contact Chetan and 600K+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!