Pooja NA

Led the Azure AVD team, overseeing onboarding and daily operations, while also managing Azure VM deployment and optimization. Applied strategic leadership and analytical problem-solving to enhance IT infrastructure and operational excellence.

Managed cross-functional teams, allocated resources for projects across multiple countries, and drove operational excellence. Participated in incident, problem, and change management, providing suggestions to enhance IT experience for administrators and end-users.

Acted as a Subject Matter Expert for Microsoft Intune, focusing on Autopilot, DEP, and Intune for Education. Designed, configured, and troubleshooted Intune infrastructure, ensuring compliance and managing device enrollments across various platforms.

Designed, configured, tested, and deployed Microsoft Intune infrastructure, including all types of enrollments and policy management for Windows, Android, iOS, and MacOS. Managed BYOD and corporate devices, ensuring compliance and security through conditional access policies.

Provided advanced technical solutions and support, working with ticketing tools like ServiceNow to ensure timely resolution of incidents and compliance with SLAs. Contributed to change and incident management processes, particularly for major outages.

Delivered comprehensive desktop technical support, resolving a wide range of hardware and software issues for end-users. Created self-service IT guides to facilitate smooth migration processes and enhance user convenience.

Completed a Bachelor of Computer Applications (BCA) program. Focused on fundamental computer science concepts and applications.

Obtained a 3-year Diploma in Electronics and Communication. Gained foundational knowledge in electronic systems and communication technologies.