Open to opportunities

Shobhit User

@shobhituser

MDM/Intune engineer specializing in enterprise endpoint management, compliance, and security across iOS, Android, Windows, and macOS.

India

Message

What I'm looking for

I’m looking for a role where I can own secure endpoint management with Intune/MDM—driving enrollment, compliance, and troubleshooting—while improving device lifecycle and identity access across iOS, Android, Windows, and macOS.

I’m an MDM/Intune Engineer with 6+ years of experience managing enterprise mobility and endpoint management solutions using Microsoft Intune (MEM), Workspace ONE, and Apple Business Manager. I’ve supported and managed 500+ enterprise devices across iOS, Android, Windows, and macOS, focusing on device enrollment, compliance policies, endpoint security, and identity access management.

In my current role at HCLTech, I deploy and configure MDM/MAM solutions, administer Apple Business Manager for device provisioning and lifecycle management, and resolve L2/L3 technical issues within SLA timelines. I also implement security and compliance policies to improve device security posture, validate configurations before deployment, and document solutions through knowledge base articles and technical documentation.

Experience

Work history, roles, and key accomplishments

MDM & Mobility Support Specialist

HCL Technologies

Mar 2022 - Jan 2026 (3 years 10 months)

Supported enterprise mobility operations using Workspace ONE (AirWatch) and Microsoft Intune, including iOS/Android enrollment, configuration, and supervised device troubleshooting. Resolved application and authentication issues (Boxer, Outlook mobile, Okta SSO/MFA), managed inactive device cleanup (>45 days), and supported an AirWatch to Intune migration via ServiceNow/PDSM within SLA timelines.

Microsoft Intune Workspace ONE (AirWatch)iOS device management Android enrollment Apple DEP Okta SSO MFA support Apple ID setup Zscaler VPN troubleshooting ServiceNow Ticketing

Senior IT Support Analyst

HCL Technologies

Sep 2018 - Mar 2022 (3 years 6 months)

Provided desktop and end-user technical support for Windows enterprise environments, troubleshooting hardware/software, VPN, Outlook, printers, and networking issues. Managed user accounts and permissions in Active Directory and handled Office 365 and ticketing incidents/service requests within SLA timelines.

Windows Troubleshooting Office 365 Support VPN Support Active Directory Ticketing (ServiceNow PDSM)Remote troubleshooting Enterprise end user support SLA support Outlook Support Network Troubleshooting

Associate IT Support Engineer

Vedicsoft Solutions

Oct 2017 - Sep 2018 (11 months)

Delivered desktop support and Windows troubleshooting in enterprise environments, including Office 365 and VPN/Outlook access issues. Supported remote troubleshooting for end-user connectivity and application problems as part of an HCL Technologies client engagement.