Open to opportunities

Ayush Sharma

@ayushsharma6

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Enterprise Mobility Specialist with expertise in Microsoft Intune and Azure AD.

India

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What I'm looking for

I am seeking a role that allows me to leverage my expertise in enterprise mobility and cloud solutions while fostering a collaborative and innovative work environment.

I am an Enterprise Mobility Specialist with over 6 years of progressive experience in the IT sector, particularly focusing on Microsoft Intune, Azure Active Directory, and the M365 ecosystem. My career has been marked by a proven track record of leading IT infrastructure transitions to cloud-based environments, enhancing endpoint security, and ensuring compliance through effective lifecycle management and application deployment.

Throughout my professional journey, I have been recognized for my technical problem-solving abilities and my commitment to delivering exceptional end-user support. My experience includes managing complex IT projects, such as transitioning from SCCM to Microsoft Intune at CosMicIT Informatics, where I also optimized Citrix Virtual Apps and Desktops for high availability. I have supported global clients at Sherweb, troubleshooting device management issues and integrating security workflows, which has further honed my skills in cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Senior Tech Lead

CosMicIT Informatics India Pvt. Ltd.

Jul 2024 - Aug 2024 (1 month)

Led the transition of IT infrastructure from SCCM and on-prem Active Directory to Microsoft Intune and Azure AD. Managed Windows Autopatch updates and configured Microsoft Purview DLP policies. Enhanced endpoint security with Microsoft Defender and optimized Citrix environments for high availability.

Microsoft Intune Microsoft Purview Microsoft Defender Azure AD Citrix Azure Virtual Desktop Lifecycle Management

M365 Enterprise Technical Advisor III – Intune

Sherweb

Oct 2022 - Jan 2024 (1 year 3 months)

Supported global clients in lifecycle and device management using Intune. Troubleshot enrollment issues across various platforms and created compliance policies. Assisted in integrating Microsoft Purview DLP and provided training to internal teams.

Intune Microsoft Purview Compliance Policies Device Management Windows 10 11 Image Creation Troubleshooting

Service Engineer – Microsoft Intune

Concentrix

Mar 2020 - Jun 2022 (2 years 3 months)

Delivered support focused on Conditional Access policies and compliance rules using Intune. Managed Windows update rings and provided end-user training on secure access via Intune-managed endpoints.

Intune Conditional Access Compliance Windows Update Management User Training Troubleshooting SLA Management

Personal Banker

Barclays

Mar 2019 - Feb 2020 (11 months)

Provided technical support for Barclays' banking applications, addressing user issues related to transaction systems and internal tools. Ensured timely resolution of application issues and monitored ticket resolution.

Technical Support Banking Applications Customer Satisfaction Application Escalation Functional Support SLA Management Communication Skills Problem Solving

Technical Associate – EUC

Teleperformance

Nov 2017 - Feb 2019 (1 year 3 months)

Provided support for Microsoft 365, Intune, and Azure AD issues. Assisted users with software installation and troubleshooting, while maintaining SLA metrics and participating in internal escalation procedures.

Intune Azure AD Troubleshooting Installation Access Management Documentation