Open to opportunities

jolan fdez

@jolanfdez

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Microsoft Intune specialist with expertise in mobile device management.

India

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What I'm looking for

I am looking for a dynamic IT role that fosters growth and innovation.

I am a dedicated Microsoft Intune specialist with extensive experience in mobile device management solutions. My career has been marked by a commitment to ensuring secure and efficient device usage across various platforms, including Windows, iOS, and Android. At Sherweb, I have successfully supported a large user base, contributing to improved customer satisfaction through timely issue resolution and effective communication.

Throughout my career, I have developed and executed MDM strategies that enforce security policies and ensure compliance with corporate standards. My hands-on experience with tools like Microsoft Endpoint Manager and Azure Active Directory has equipped me with the skills to troubleshoot complex technical issues and implement Conditional Access policies. I take pride in my ability to work independently, manage device enrollment processes, and collaborate with cross-functional teams to align configurations with organizational policies.

My previous roles at Concentrix and Amazon have further honed my problem-solving abilities and customer service skills. I have received recognition for my quick resolutions to critical network issues and have consistently contributed to process improvements. I am eager to leverage my expertise in a challenging IT environment where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Microsoft Intune Specialist

Current

Sherweb

Apr 2024 - Present (1 year 2 months)

Supported and administered mobile device management solutions using Microsoft Intune, ensuring secure and efficient device usage across multiple platforms. Coordinated with end-users and provided timely updates on issue resolution, contributing to improved customer satisfaction and service reliability.

Microsoft Intune Mobile Device Management iOS Android Conditional Access Autopilot App Protection Policies Windows MacOS

Microsoft Intune Specialist

Concentrix

Dec 2021 - Apr 2024 (2 years 4 months)

Resolved L1, L2, and L3 issues related to multiple device OS platforms using PowerShell scripts and configuration profiles. Provided support for Windows, iOS, and Android device enrollment to Intune, managing policy creation, app deployment, and troubleshooting.

Microsoft Intune PowerShell Policy Creation Deployment Troubleshooting RBAC Bitlocker

ERC NA Client Services

Amazon Development Centre India

Nov 2016 - Jul 2019 (2 years 8 months)

Provided guidance to employees and managers on HR policies, leave of absence, and benefits for US employees. Managed employee relations, investigated personnel problems, and assisted with new hire onboarding processes.

HR Policies Leave Management Employee Relations FMLA

Technical Support- Escalation Management (L2)

Hewlett Packard Global Soft India Ltd

May 2014 - May 2016 (2 years)

Handled incidents and user service requests end-to-end, serving as an escalation point for service delivery managers. Performed root cause analysis and preventative management, ensuring all necessary parties were informed and involved.

Incident Management Active Directory Group Policies Security Groups Technical Training

Technical Support (L1)

Hewlett Packard Global Soft India Ltd

Feb 2013 - May 2014 (1 year 3 months)

Provided technical support on Windows platforms, troubleshooting software and network issues. Administered client accounts in Active Directory and offered remote desktop support using WebEx tools.

Technical Support Windows OS Active Directory Juniper NetConnect

Education

Degrees, certifications, and relevant coursework

East Point College

Bachelor of Engineering, Information Technology Engineering

Completed a Bachelor of Engineering in Information Technology, gaining foundational knowledge in various IT domains. The curriculum covered essential engineering principles and their application in information technology.

Indian English Academy School

Pre-University Education, General Studies

Completed Pre-University Education under the CBSE Board. This phase of education provided a broad academic foundation across various subjects.

St Anthony's High School

X Grade, General Studies

Completed X Grade education under the Goa Board. This stage focused on core subjects and prepared for higher secondary education.

Appin Technology Lab

Diploma, Network Security & Ethical Hacking

Obtained a Diploma in Network Security & Ethical Hacking. This program provided specialized training in securing networks and understanding ethical hacking methodologies.

Microsoft

Certification, Microsoft 365 Mobility and Security

Achieved the MS-101 Microsoft 365 Mobility and Security certification. This certification validates expertise in managing mobility and security within Microsoft 365 environments.