pooja Ashokan

I am a dedicated Business Analyst with over 5 years of experience in business application support, fraud investigations, and process improvement. My expertise lies in identifying system issues, optimizing processes, and providing exceptional support in high-pressure environments. I pride myself on my collaborative approach and attention to detail, which drive continuous improvements that align with business goals.

In my previous roles at Tata Consultancy Services, I analyzed customer transactions to detect and investigate fraudulent activities, leveraging AI tools to scrutinize data and identify irregularities. I worked closely with legal and compliance teams to design and implement effective fraud prevention strategies. Additionally, I created and maintained dashboards that provided actionable insights into fraud trends, leading special projects aimed at strengthening security measures and reducing risk.

As a Business Analyst, I delivered high-quality IT support by efficiently managing and resolving support tickets, ensuring user satisfaction through clear communication of solutions. My commitment to operational efficiency is further demonstrated by my completion of an ITIL certification, which has enhanced my ability to streamline user access management and improve overall service quality.