Nishant Puthran
@nishantputhran
I investigate banking fraud and improve recovery operations with AI-enabled process analysis.
IndiaWhat I'm looking for
I've supported CITI Bank US LATAM recovery back-office operations at Tata Consultancy Services, managing case processing, account analysis, discrepancy investigations, and MIS reporting for operational performance and risk trends.
Previously, I investigated suspicious Barclaycard transactions at Intelenet Global Services, producing fraud investigation reports and partnering with risk and compliance teams to reduce false positives. With 14+ years across banking operations, fraud investigation, customer service, and IT support, I also apply Generative AI and prompt engineering tools to improve reporting accuracy, automation, and turnaround time.
Experience
Work history, roles, and key accomplishments
Managed end-to-end banking recovery operations and back-office case processing for CITI Bank US LATAM, ensuring accuracy and regulatory compliance. Built MIS reports and drove automation initiatives to improve turnaround time and reduce manual errors.
Delivered customer support and inside sales service, consistently exceeding individual and team SLA targets. Managed end-to-end customer communications and query resolution while maintaining service quality standards.
Fraud Analyst
Intelenet Global Services
Feb 2016 - Jul 2017 (1 year 5 months)
Investigated suspicious card transactions and flagged anomalies for Barclaycard accounts, applying structured fraud-review criteria. Prepared detailed investigation reports and partnered with risk and compliance teams to refine fraud prevention strategies.
IT Support Executive
Small World Tours & Travels
Jan 2013 - Dec 2015 (2 years 11 months)
Provided technical support and troubleshooting for internal stakeholders, minimizing system downtime. Maintained systems, software installations, and IT infrastructure supporting daily operations.
Education
Degrees, certifications, and relevant coursework
Sardar Patel Institute of Technology
Bachelor of Engineering, Information Technology
2011 - 2012
Pursued a Bachelor of Engineering in Information Technology from Sardar Patel Institute of Technology, affiliated with Mumbai University.
Versova Welfare Junior College
Higher Secondary Certificate, General Studies
2005 - 2006
Completed Higher Secondary Education (HSC) from Versova Welfare Junior College, affiliated with Mumbai University.
Availability
Location
IndiaAuthorized to work in
Job categories
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