Ankit Parekh
@ankitparekh1
Dedicated fraud analyst specializing in transaction monitoring and investigations.
IndiaWhat I'm looking for
I am a dedicated fraud analyst with hands-on experience investigating suspicious transactions, managing escalations, and applying compliance-driven fraud-prevention measures for global banking clients such as Lloyds Banking Group and Chime. I deliver accurate, timely resolutions, mentor new analysts, and collaborate with compliance teams to protect customers and organizational interests.
My background includes high-volume back-office chat and email operations, strong root-cause analysis and reporting skills, and a commitment to continuous improvement. I pair customer-focused communication with regulatory knowledge to reduce risk and improve satisfaction.
Experience
Work history, roles, and key accomplishments
TIInvestigated and resolved fraud cases for Lloyds Banking Group and Chime, applying fraud blocks and compliance controls to reduce customer impact and escalate high-risk incidents for review.
Customer Support Specialist
Toothsi
Jan 2022 - May 2022 (4 months)
Handled high-volume customer inquiries via phone, email, and chat, documented interactions in CRM, and improved service quality through feedback analysis.
Customer Service Associate
Q Connect
Jul 2020 - Jan 2022 (1 year 6 months)
Managed high-volume billing and service queries for Tata Power, resolved escalations, supported branch reporting, and ensured accuracy and compliance in transactions.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mumbai
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce degree from Mumbai University, focusing on commerce and related business subjects.
Maharashtra State Board
Higher Secondary Certificate (Class XII), General/Science/Commerce
Completed Higher Secondary Certificate (Class XII) under the Maharashtra State Board.
Maharashtra State Board
Secondary School Certificate (Class X), General Education
Completed Secondary School Certificate (Class X) under the Maharashtra State Board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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