Open to opportunities

Srishti Chauhan

@srishtichauhan

I’m an MBA-trained Business Analyst using data validation, CRM workflows, and analytics to optimize customer and compliance operations.

India

Message

What I'm looking for

I’m looking for a Business Analyst role where I can apply analytics, data validation, and CRM/workflow optimization to improve compliance and customer outcomes, partner with stakeholders, and grow through structured analytics and visualization work.

I’m an MBA graduate with experience in data-driven operations, compliance, and customer lifecycle management, and I’m actively transitioning into Business Analysis and Data Strategy. In my current role at American Express, I work at the intersection of data, compliance, and risk operations—analyzing customer data to ensure adherence to fraud prevention and regulatory processes, and supporting data validation and governance for accuracy and integrity.

Previously at Zomato, I managed high-impact customer escalations using data-backed resolution strategies, analyzed feedback trends for actionable insights, and streamlined escalation workflows to reduce resolution time. I also built structured dashboards and recommendations in a Customer Retention Strategy project using Excel and Power BI, and I’m deepening my focus through ongoing Business Analyst training in analytics, visualization, and strategic problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Analyst – Operations

Current

American Express

Jan 2025 - Present (1 year 5 months)

Supported identity verification and regulatory risk operations by analyzing customer data to resolve discrepancies and ensure compliance with fraud-prevention frameworks. Improved turnaround time by identifying workflow gaps and optimizing processes using CRM systems for tracking, reporting, and escalation.

Data Validation Data Governance Compliance Operations Fraud Prevention Identity Verification Risk Operations Process Optimization Escalation Management

Strategist – Social Media

Zomato Pvt. Ltd.

Jan 2024 - Jan 2025 (1 year)

Managed high-impact customer social media escalations using data-backed resolution strategies and customer feedback trend analysis. Streamlined escalation workflows to reduce resolution time and partnered with product and operations teams to implement improvements based on insights.

Customer Analytics Customer Feedback Analysis Customer Experience Process Improvement

Associate Counselor

Leverage Edu

Jan 2024 - Present (2 years 5 months)

Delivered 100+ weekly consultations by analyzing client needs and decision patterns, improving conversion rate by 20% through data-driven lead qualification strategies. Managed CRM pipelines and engagement tracking across the customer lifecycle, supporting end-to-end customer onboarding.

Customer Lifecycle Management Lead Qualification Customer Onboarding Data Driven Consultations Conversion Optimization Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Sharda University

Master of Business Administration (MBA), Marketing

Completed a Master of Business Administration (MBA) in Marketing at Sharda University. Focused on business and marketing concepts to support data-driven decision-making.