Roopali Dar
@roopalidar
Data analyst transforming raw data into actionable insights with Power BI and SQL.
IndiaWhat I'm looking for
I’m a certified data analyst who turns messy information into clear insights using Excel, SQL, Python, and Power BI. I combine strong statistics fundamentals with hands-on reporting experience, so results don’t just look good—they guide decisions.
In my HR Analytics Dashboard project, I built an interactive Power BI report to track total employees, attrition count and rate, average age, average salary, and years at the company. I cleaned and transformed data with Power Query, modeled data for analysis, used DAX for KPIs, and added slicers/filters so stakeholders can explore trends easily.
My professional background spans analytics and customer-facing operations: I analyzed reports to identify fraud trends and support recommendations at American Express, and I investigated and detected fraud patterns as a Fraud Analyst at Quattro. Across roles, I’ve maintained accurate records, solved complex problems, and delivered dependable support—whether it was fraud prevention or HR service queries.
Experience
Work history, roles, and key accomplishments
Handled 100+ daily customer interactions while maintaining accurate records and resolving issues with high service quality. Provided HR services and support to U.S.-based employees working for Alight clients, assisting with HR-related queries and processes.
Associate OPD
Visit Health
Mar 2025 - Aug 2025 (5 months)
Worked as an Associate OPD in a health sector company handling dental and vaccination appointment processes. Booked and rescheduled customer appointments to support smooth service delivery.
Provided customer care for Bath and Body Works via chat for UK and Canada customers. Managed customer interactions through the chat process and supported issue resolution.
Analyzed data to identify fraud trends and supported merchant chargeback documentation. Reviewed suspicious activity reports and worked across multiple applications used for investigations.
Resolved broadband technical faults by performing troubleshooting steps on Agent Desktop. Ran broadband tests using RPT, TAGS, and RAG TEST, managed speed/drop issues, and booked engineers when needed.
Fraud Analyst
Quattro
May 2017 - Feb 2018 (9 months)
Analyzed large volumes of data to find fraud patterns and anomalies and investigated potential fraud cases. Tracked fraud cases, monitored trends, and supported detection across phishing, vishing, account takeover, and check fraud.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Arts, History
B.A. (History Honors) program at the University of Delhi, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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