I'm seeking remote work from Japan where I can contribute across technical operations, remote support, customer service, data and reporting, or language-focused work. I work well independently, learn new systems quickly, and enjoy roles where I can take responsibility and keep things running smoothly.

Pol Idelon
@polidelon
I keep remote operations, technical tools, and customer workflows running smoothly.
What I'm looking for
I've worked on mapping projects for Apple Maps and Google Maps across New Zealand, including independently managing daily operations, routes, reporting, specialised equipment and confidential project data while reporting remotely to management in Australia.
At Indie Campers, I helped establish the New Zealand operation and later ran day-to-day branch operations independently while the local manager was away, handling bookings, customer handovers, documentation, inventory, vehicle readiness and operational issues.
I hold a Bachelor of Software Engineering and a Level 5 IT qualification completed with A grades, and I'm fluent in English and French. I learn new systems quickly, become independent quickly, and enjoy work where I can take responsibility, solve problems and keep things moving without needing constant supervision.
I'm currently looking for remote work across technical operations, data and content operations, customer support, QA, administration and language-focused roles.
Experience
Work history, roles, and key accomplishments
Apple Maps Pedestrian Operator
Tech Mahindra
Feb 2026 - Mar 2026 (1 month)
Managed daily routes and field data while operating and troubleshooting specialised mapping equipment, navigation applications, cameras, smartphones, tablets and sensors. Protected confidential project data and high-value equipment while following strict safety, security and operational procedures.
House Washer
Maximum Wash
Oct 2020 - Dec 2025 (5 years 2 months)
Returned seasonally to perform residential and commercial exterior cleaning, including houses, roofs and driveways. Worked with hazardous cleaning products and at height while following safety procedures, and maintained vehicles, cleaning tools and equipment. Supported general warehouse, equipment setup and operational tasks as required.
Google Maps Pedestrian Operator
Tech Mahindra
Mar 2025 - Jun 2025 (3 months)
Served as the sole Google Maps pedestrian operator in NZ, with specialised equipment shipped directly to me. Managed daily routes and field work autonomously while reporting remotely to a single manager in Australia. Used client platforms for route management, field data, timekeeping and issue reporting, while troubleshooting equipment and protecting confidential project data.
Apple Maps Drive Operator
Tech Mahindra
Jan 2025 - Jan 2025 (0 months)
Completed an Apple Maps driving assignment using specialised mapping vehicles, navigation applications, cameras, sensors and data-collection equipment. Managed assigned routes, monitored equipment throughout field operations and followed strict safety, security and confidential-data procedures.
Assistant Manager
Indie Campers
Apr 2024 - Nov 2024 (7 months)
Helped establish the newly launched local operation, coordinating remotely with senior leadership in Australia. Ran day-to-day branch operations independently for one month while the local manager was away, covering customer handovers, documentation, vehicle readiness... Quickly learned the company's proprietary platform for bookings, check-ins, check-outs, vehicle status and customer records.
Apple Maps Pedestrian Operator
Tech Mahindra
Feb 2024 - Mar 2024 (1 month)
Selected for my first Apple Maps mapping assignment before the scheduled interview. Completed long-distance pedestrian routes while carrying and operating specialised mapping equipment, following technical instructions and protecting confidential project data and high-value equipment. The successful assignment led to invitations back for subsequent mapping projects.
Kitchen Hand
Ampersand Eatery
Jul 2021 - Dec 2022 (1 year 5 months)
Prepared ingredients and supported food service in a high-volume restaurant environment. Maintained kitchen and appliance cleanliness and operated industrial dishwashing equipment efficiently and safely while shifting between tasks according to service needs.
Storeperson / Driver
J.A. Russell
Apr 2019 - Feb 2020 (10 months)
Received and stocked goods while maintaining organised and efficient aisles and storage areas. Prepared and delivered customer orders using company vehicles and provided customer support both in store and over the phone.
Road Marking Assistant
Coastline Markers
Feb 2018 - May 2018 (3 months)
Supported road-marking operations around moving vehicles and active traffic, including traffic control and night work. Drove a truck with a trailer, assisted with vehicle and equipment maintenance and followed strict worksite safety procedures.
Hammer Hand / Driver / Labourer
Profile Construction
Jun 2016 - Jul 2017 (1 year 1 month)
Supported construction projects through physical labour, driving, basic woodwork, site cleaning and logistics. Organised storage and work areas, operated around active worksites and coordinated tasks for small labour teams while following workplace safety requirements.
Sales Associate
Kathmandu
Jan 2015 - Jun 2016 (1 year 5 months)
Provided customer service and product guidance in a busy retail environment. Handled payments, phone enquiries and incoming goods, replenished stock, organised aisles and maintained the stockroom.
Kitchen Hand / Cashier
La Tropezienne
Dec 2014 - Mar 2016 (1 year 3 months)
Handled till operation and customer service while supporting food preparation and day-to-day café work. Maintained clean kitchen and customer areas and moved between front-of-house and back-of-house responsibilities as needed.
Education
Degrees, certifications, and relevant coursework
Yoobee Colleges
Certificate in Information Technology (Level 5), Information Technology
2025 - 2026
Grade: A
Activities and societies: Studied IT systems, information technology in business, programming essentials and professional practice. Selected to lead team projects, coordinating tasks and supporting teammates through to completion.
Completed a 60-credit IT qualification through autonomous, asynchronous remote study, independently managing coursework and assessment deadlines.
Earned A grades across all four courses, achieving 100% in seven of eight assessments and 95% in the remaining assessment.
Media Design School
Bachelor of Software Engineering, Software Engineering - Game Programming
2021 - 2023
Grade: B
Activities and societies: Studied software engineering principles, algorithms and data structures, artificial intelligence, graphics and physics programming, and game engine development. Applied these foundations through individual projects, team productions and capstone work.
Completed a 420-credit Bachelor of Software Engineering specialising in Game Programming, with approximately two of the three years completed remotely.
Repeatedly selected to lead technical team projects, coordinating scope, task ownership, timelines and problem-solving from planning through testing and delivery. Developed practical skills in C#, C++, version control and software development.
SAE Institute Paris
Urban Music Production Certificate
2018 - 2018
Grade: A
Returned independently to France specifically to complete the Certificate in Urban Music Production at SAE Institute Paris. Gained hands-on experience working in a recording studio and producing music using Ableton Live, FL Studio and Logic Pro.
Takapuna Grammar School
International Baccalaureate Diploma, International Baccalaureate
2014 - 2015
Grade: B
Activities and societies: Completed the International Baccalaureate Diploma, studying Economics, Computer Science and Visual Arts at Higher Level, and English Literature, French and Mathematical Studies at Standard Level.
Availability
Location
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