Israelle Hyacenth-Gras

Executed daily high-volume operations while maintaining order accuracy, service speed, and customer satisfaction aligned to brand standards and internal SLAs. Trained and onboarded new team members and escalated operational issues during peak hours to improve workflow and staffing efficiency.

Supervised daily customer service and delivery operations to ensure continuity across restaurants, drivers, and internal teams. Managed restaurant partnerships, monitored delivery efficiency and service performance, and led quality controls, documentation, and escalation to support process improvements.

Owned end-to-end operational workflows for food delivery and customer support, resolving partner and driver issues in real time. Monitored daily volumes and operational efficiency, supported logistics coordination and task allocation, and contributed to process reviews and operational audits.

Provided operational and administrative support to support smooth daily business operations across customer service and logistics teams. Maintained records and reports, assisted with process standardization, and supported information flow across departments.

Managed invoicing, accounts payable/receivable, petty cash, and payment controls while maintaining accurate financial and HR records. Supported internal documentation, leave management, and reporting while ensuring compliance with internal procedures and audit requirements.

Performed controls on student assessments and supported classroom operations to maintain continuity of learning activities. Provided instructional and administrative support for day-to-day school workflow.

Grade: Upper Second Class

Completed a BA (Hons) in Business Administration via distance learning, achieving an upper second-class result.

Completed the Level 6 Diploma in Business Management focused on Strategic Change and Stakeholder Relationships.

Completed the Level 5 Diploma in Business Management covering Operations, HR, Finance, and Customer Relations.

Completed the Level 4 Diploma in Business Management including MIS, Quantitative Methods, and Communication.