Looking for a job

Joseph Heron

@josephheron

Reliable customer support professional with 10+ years across security, transport, and control-room operations—calm under pressure.

Australia

Message

What I'm looking for

I’m looking for a remote customer service or support role where I can use my strong communication and problem-solving skills, handle incidents calmly, and follow strict procedures to keep systems and people safe and supported.

I’m a reliable, highly responsible professional with 10+ years’ experience across mining, security, and transport operations. I’m comfortable using computer systems and communication tools, and I consistently work independently in remote environments while staying focused on strict procedures, accuracy, and service quality.

In high-pressure settings, I’ve provided front-line customer service, managed access control and emergency situations, and coordinated real-time responses to incidents through system monitoring. From Aviation Security and Control Room Operator roles to Security Technician work, I’ve built strong problem-solving, incident handling, and conflict resolution skills, and I’m now seeking a remote customer service or support role where my communication and calm decision-making can help a team succeed.

Experience

Work history, roles, and key accomplishments

Current

Underground Truck Operator

Current

Tropicana Gold Mine

Apr 2026 - Present (1 month)

Operated underground machinery safely while maintaining constant team communication. Followed strict safety procedures and met daily operational targets through coordinated work with operators.

Operational Targets

Bus Driver / Utility

Roy Hill Mine

Sep 2025 - Feb 2026 (5 months)

Transported personnel safely across site while communicating professionally with passengers and team members. Supported site operations through multiple assigned duties while maintaining safety and reliability.

Passenger Safety Team Coordination Multi Duty Support Procedure Following

Bus Operator

Buswest

Jul 2025 - Sep 2025 (2 months)

Delivered safe and reliable transport services with a focus on punctuality and ongoing customer communication. Performed vehicle safety checks to help ensure safe operation.

Customer Service Punctuality Professional communication

Security Technician

Ice Security

May 2022 - Mar 2023 (10 months)

Installed and maintained security systems and diagnosed/resolved technical faults. Communicated with clients and coordinated work across multiple sites to support operational reliability.

Security Systems Maintenance Client Communication Technical Troubleshooting

Maintenance Technician

Advanced Security

Jan 2021 - Jan 2022 (1 year)

Provided maintenance and technical support for security operations during 2021–2022. Completed tasks aligned to operational requirements and procedures to support reliable service delivery.

Maintenance Technical Troubleshooting Documentation

Control Room Operator

Serco NZ

May 2014 - Jun 2021 (7 years 1 month)

Monitored multiple systems and coordinated real-time responses to incidents in a high-pressure environment. Managed access control and emergency situations, trained new staff, and delivered front-line visitor processing customer service.

Incident Response Access Control Emergency management High Pressure Decision Making Customer Service Data Entry Team Coordination

QA Technician / Roading

Downer NZ

Jan 2012 - Jan 2014 (2 years)

Worked in QA and roading roles supporting operational delivery and quality requirements. Followed established processes and contributed to safe, compliant project execution.

Quality Assurance Roading Support Documentation Data Entry