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Robert Matlock

@robertmatlock

Customer support and operations professional running digital operations at Self-Employed; built an Excel inventory system adopted company-wide.

France

Message

What I'm looking for

I’m seeking a fully remote, English-language role in customer support, client services, or operations where I can deliver dependable service and keep improving processes. I’m comfortable working asynchronously with distributed teams across time zones.

At Self-Employed, I manage daily digital operations, including customer communication, issue resolution, and platform troubleshooting. I maintain workflows for content scheduling, analytics, and audience support, and use AI tools to streamline repetitive tasks.

At SMS Assist, I resolved client and vendor inquiries, diagnosed issues, and documented resolutions. I helped reduce open work orders by nearly 50% through improved reporting and workflow optimization.

In the United States Army, I coordinated logistics and operational workflows, and built an Excel-based inventory system adopted company-wide. I’m seeking a fully remote, English-language role in customer support, client services, or operations where I can deliver dependable service and keep improving processes.

Experience

Work history, roles, and key accomplishments

Current

Content Creator & Digital Operations Specialist

Current

Self Employed

Jan 2022 - Present (4 years 9 months)

Manage daily digital operations including customer communication, issue resolution, and platform troubleshooting. Maintain structured workflows for content scheduling, analytics, and audience support.

Customer Support Issue Resolution Platform Troubleshooting Content Scheduling Analytics AI Tools Documentation Ecommerce Async Work Self Management Proactive Communication Problem Solving

Transportation & Logistics Professional

Various Companies

Jan 2018 - Dec 2022 (4 years 11 months)

Maintained strict compliance with safety and operational standards. Communicated with dispatchers and customers to resolve route or delivery issues.

Compliance safety standards Communication Skills Route Resolution Documentation

Operations Associate

SMS Assist

Jan 2015 - Dec 2017 (2 years 11 months)

Resolved client and vendor inquiries, ensuring timely communication and SLA compliance. Reduced open work orders by nearly 50% through improved reporting and workflow optimization.

Customer Support SLA Compliance Issue Diagnosis Documentation Workflow Optimization Escalation Management Reporting

Operations Associate (Contract)

City Staffing / SMS Assist

Jan 2015 - Dec 2015 (11 months)

Coordinated vendor dispatching and managed high-volume work orders. Followed defined workflows to ensure accurate documentation and timely case resolution.

Vendor coordination Dispatching Work Order Management Documentation Communication Skills

Infantryman (Private First Class)

United States Army

Jan 2006 - Dec 2012 (6 years 11 months)

Coordinated logistics, communication, and operational workflows in high-pressure environments. Built an Excel-based inventory system adopted company-wide and trained personnel.

Logistics Communication Skills Operational Workflows Excel Inventory Management Training Documentation