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Poliana Da Costa

@polianadacosta

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Collections professional at Smith & Nephew managing Portuguese customer debt and negotiating payment plans.

Spain

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What I'm looking for

Busco colaboraciones freelance y proyectos remotos relacionados con Collections, Accounts Receivable y gestión de cobros B2B, especialmente con empresas que trabajen con los mercados de España y Portugal.

Cuento con más de 15 años de experiencia en gestión de cuentas por cobrar, seguimiento y recuperación de deuda vencida, negociacion.

At Smith & Nephew S.A.U., I manage collections for Portuguese customers and large accounts, including negotiating payment of outstanding debt with clients.

I plan and make client visits in Portugal, handle invoice collection issues, and monitor credit across the Portuguese customer portfolio. I also prepare monthly debt reporting, including ageing, visits, and DSO.

Previously, in NUTREXPA's Finance Department, I managed collections for large international customers and addressed commercial issues affecting invoice payments. I also handled invoicing and orders and supported Portuguese customers.

At BANCO BRADESCO SA, I worked as a financial products commercial manager, selling services and products and managing investment portfolios. My experience also includes sales operations and after-sales customer service at TELECOR (EL CORTE INGLES).

Experience

Work history, roles, and key accomplishments

Current

Collections

Current

Smith & Nephew S.A.U.

Dec 2011 - Present (14 years 10 months)

Managed collections for Portuguese clients and large accounts, negotiated payment agreements, and controlled credit for the Portuguese portfolio. Prepared monthly debt reports and coordinated with external departments in Poland and India.

Collections Credit Control Negotiation Reporting SAP Customer Relationship Management

Finance Department

Nutrexpa

Feb 2010 - Feb 2010 (0 months)

Managed collections for large international clients, resolved commercial issues related to invoice payments, and maintained daily contact with Portuguese clients and sales representatives. Handled invoicing, orders, and administrative tasks using SAP and internal systems.

Collections Invoicing Order Management SAP Customer Service Administrative Support

Commercial Department

Telecor (El Corte Inglés)

Jul 2008 - Dec 2009 (1 year 5 months)

Managed sales operations via phone, handled post-sale management, customer service, and returns. Processed orders using SAP and resolved issues related to clients and suppliers in the mobile phone area.

Sales Customer Service Order Management SAP Issue Resolution Telephony

Commercial Manager of Financial Products

Banco Bradesco SA

Oct 2002 - Dec 2006 (4 years 2 months)

Managed financial product sales, marketed investment portfolios, and acquired new clients. Analyzed investment portfolio reports and presented product and service campaigns, gaining extensive commercial and personal development.

Financial Products Sales Portfolio Client Acquisition Reporting Campaign Management