PM

Open to opportunities

Pol Esteva Mora

@polestevamora

Customer service professional delivering empathetic, detail-oriented support across multinational teams.

What I'm looking for

I seek a customer-focused role where I can use my Salesforce/SAP experience, strong English, and empathetic communication to improve client satisfaction and onboarding.

I am a customer service professional with multi-year experience supporting English-speaking markets in banking, property management, and technical support. I have strong experience using Salesforce, SAP, Slack, Microsoft Office and Google Workplace to resolve customer issues and track cases efficiently.

I pride myself on being patient, empathetic and detail-oriented, with formal training in customer onboarding and customer service (BTEC Level 2) and C1 English proficiency. I consistently welcomed visitors, managed bookings and supported tenants and bank customers to improve their experience.

Experience

Work history, roles, and key accomplishments

AD

Current

Receptionist

Current

Adecco

Jan 2023 - Present (3 years)

Welcomed visitors and managed meeting room bookings to ensure smooth daily operations at the office.

Customer Service Reception Scheduling English Communication Microsoft Office

AV

Customer Service Representative

Azzam Vivienda

May 2022 - Oct 2022 (5 months)

Supported tenants of luxury apartments in English, handling inquiries and service coordination to maintain high satisfaction.

Customer Service English Salesforce Slack SAP Communication

WE

Customer Service Representative

Webhelp

Jan 2020 - May 2022 (2 years 4 months)

Tracked orders and resolved customer inquiries primarily in English using Salesforce and SAP to improve order accuracy.

Customer Service Salesforce SAP English Google Workspace Microsoft Office

BS

Technical Support Representative

Banc Sabadell

Mar 2019 - Nov 2019 (8 months)

Provided investment-related technical support to employees, delivering patient and detail-oriented assistance.

Technical Support Investment Customer Service Communication Problem Solving Spanish English

BS

Customer Service Representative

Banc Sabadell

Oct 2018 - Mar 2019 (5 months)

Assisted UK customers with bank accounts and cards, resolving issues and supporting account management in English.

Customer Service Retail Banking UK Market Support English Communication Attention To Detail

Education

Degrees, certifications, and relevant coursework

UD

Udemy

Online Course, Customer Onboarding / Customer Success

2025 - 2025

Completed an online Customer Onboarding for Ultimate Customer Success course on Udemy on 29/06/2025.

EC

Escola d'Enoturisme de Catalunya

BTEC Level 2 - Customer Service, Customer Service

2023 - 2023

Completed the BTEC Level 2 - Customer Service program through Escola d'Enoturisme de Catalunya in 2023.

AF

Alliance Française

Language Certificate (A2), French Language

2014 - 2014

Attended a French Level A2 program at Alliance Française in May 2014.

Tech stack

Software and tools used professionally

Salesforce

Interested in hiring Pol?

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Pol Esteva Mora - Receptionist - Adecco | Himalayas