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Pénélope Brindel

@pnlopebrindel

Dynamic hospitality professional with expertise in customer service.

France

What I'm looking for

I seek a role that values innovation and offers opportunities for growth.

I'm Penelope Brindel, a dedicated hospitality professional with a Master's degree in International Management. My experience spans various roles in the service industry, including my recent position as a Cheffe de rang at Fairmont Le Montreux Palace, where I honed my skills in delivering exceptional service to an international clientele. I thrive in high-pressure environments and excel in managing diverse teams, ensuring that every guest's experience is memorable.

Throughout my career, I have developed a strong foundation in commercial strategies and customer relationship management. My time at Smartlight allowed me to analyze commercial strategies and create tailored sales tools, enhancing the customer experience. I am passionate about entrepreneurship and have participated in regional competitions, showcasing my innovative concepts in hospitality. I am eager to leverage my skills and experiences to contribute to a dynamic team in the hospitality sector.

Experience

Work history, roles, and key accomplishments

FP

Cheffe de rang - Room Service

Fairmont Le Montreux Palace

Jan 2022 - Jan 2023 (1 year)

Managed room service operations in a luxury hotel, ensuring high standards of service for an international clientele. Responsibilities included taking orders and serving food and beverages, while training interns and seasonal staff.

MI

Commerciale itinérante

Miloé

Jan 2020 - Feb 2020 (1 month)

Engaged in B2B sales of fine grocery products, focusing on client retention and organization of tasting events. Developed prospecting strategies in the Haute-Normandie region.

Education

Degrees, certifications, and relevant coursework

Université du Havre logoUH

Université du Havre

Licence Economie et Gestion, Management et Commerce International

2018 - 2020

Satisfaire une clientèle exigeante et internationale. Prise de commandes et service en chambre selon les standards.

Budapest Business School logoBS

Budapest Business School

Licence Economie et Gestion, Economy and Management

2017 - 2018

Gestion du stress et des délais. Formation et management des stagiaires, apprentis et saisonniers.

IUT du Havre logoIH

IUT du Havre

DUT Techniques de Commercialisation, Techniques de Commercialisation

2015 - 2017

Polyvalence dans divers services tels que Pool girl au Spa, Service Banquets, et Service Petit-Péjeuner.

JM

Jean Prévost, Montivilliers

Bac Economique et Social, Economique et Social

2015 - 2015

Service en terrasse, au bar et en salle. Réalisation des cocktails et planches apéritives.

Tech stack

Software and tools used professionally

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Pénélope Brindel - Cheffe de rang - Room Service - Fairmont Le Montreux Palace | Himalayas