Pénélope Brindel
@pnlopebrindel
Dynamic hospitality professional with expertise in customer service.
FranceWhat I'm looking for
I'm Penelope Brindel, a dedicated hospitality professional with a Master's degree in International Management. My experience spans various roles in the service industry, including my recent position as a Cheffe de rang at Fairmont Le Montreux Palace, where I honed my skills in delivering exceptional service to an international clientele. I thrive in high-pressure environments and excel in managing diverse teams, ensuring that every guest's experience is memorable.
Throughout my career, I have developed a strong foundation in commercial strategies and customer relationship management. My time at Smartlight allowed me to analyze commercial strategies and create tailored sales tools, enhancing the customer experience. I am passionate about entrepreneurship and have participated in regional competitions, showcasing my innovative concepts in hospitality. I am eager to leverage my skills and experiences to contribute to a dynamic team in the hospitality sector.
Experience
Work history, roles, and key accomplishments
Cheffe de rang - Room Service
Fairmont Le Montreux Palace
Jan 2022 - Jan 2023 (1 year)
Managed room service operations in a luxury hotel, ensuring high standards of service for an international clientele. Responsibilities included taking orders and serving food and beverages, while training interns and seasonal staff.
Serveuse/Barmaid
Le Panorama
Feb 2021 - Feb 2022 (1 year)
Provided excellent service in a bar and restaurant setting, including cocktail preparation and managing terrace service. Responsible for cash handling and inventory replenishment.
Commerciale itinérante
Miloé
Jan 2020 - Feb 2020 (1 month)
Engaged in B2B sales of fine grocery products, focusing on client retention and organization of tasting events. Developed prospecting strategies in the Haute-Normandie region.
Assistante commerciale sociale
Smartlight
Jan 2018 - Jan 2020 (1 year 11 months)
Conducted market analysis and created sales tools to enhance customer experience. Participated in training programs and developed competitive strategies.
Education
Degrees, certifications, and relevant coursework
UHUniversité du Havre
Licence Economie et Gestion, Management et Commerce International
2018 - 2020
Satisfaire une clientèle exigeante et internationale. Prise de commandes et service en chambre selon les standards.
BSBudapest Business School
Licence Economie et Gestion, Economy and Management
2017 - 2018
Gestion du stress et des délais. Formation et management des stagiaires, apprentis et saisonniers.
IHIUT du Havre
DUT Techniques de Commercialisation, Techniques de Commercialisation
2015 - 2017
Polyvalence dans divers services tels que Pool girl au Spa, Service Banquets, et Service Petit-Péjeuner.
Jean Prévost, Montivilliers
Bac Economique et Social, Economique et Social
2015 - 2015
Service en terrasse, au bar et en salle. Réalisation des cocktails et planches apéritives.
Availability
Location
FranceAuthorized to work in
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