youssra benzoubair
@youssrabenzoubair
Hospitality receptionist skilled in guest services and event coordination.
What I'm looking for
I am a hospitality professional with apprenticeship experience in touristic reception and group management, combining front-line guest service with event organization and schedule management. I hold a bachelor's degree and an advanced technician's certificate in creativity and innovation, and I passed a group-management exam in January 2025.
I have worked as a waitress and completed internships in museum reception and care assistance, developing strong administrative writing, reporting and customer-retention skills. I am multilingual, certified in first aid, comfortable with Amadeus and standard office and design tools, and I handle sensitive situations with calm and professionalism.
Experience
Work history, roles, and key accomplishments
Hospitality Receptionist
CroisiEurope
Jan 2024 - Jan 2025 (1 year)
Completed an apprenticeship as a hospitality receptionist, managing groups of 80–150 people and organizing activities and events; passed certification in January 2025.
Museum Reception Intern
Musée Soulages
Jan 2020 - Jan 2022 (2 years)
Provided reception and information services to diverse audiences, handled administrative correspondence and reporting, and supported visitor retention and event communications.
Education
Degrees, certifications, and relevant coursework
CroisiEurope
Apprenticeship (Touristic Hospitality Receptionist), Touristic Hospitality
2024 - 2025
Activities and societies: Group management (80–150 people); organization of activities and events; reception and orientation of passengers.
Completed a touristic hospitality receptionist apprenticeship with focus on group management and passenger reception; exam passed in January 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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