Canelle Zinhoué AFFATON
@canellezinhouaffaton
Experienced hospitality professional eager to transition into travel consulting.
What I'm looking for
As an experienced hospitality professional with a strong background in luxury service and operations, I am eager to transition into high-end travel consulting. My goal is to deliver personalized, detail-oriented service to French-speaking clients while designing unforgettable safari experiences. With my expertise in customer care, team coordination, and high standards of quality, I am confident in my ability to contribute effectively in a remote, client-focused role.
Throughout my career, I have held various positions that have honed my skills in the hospitality industry. At Hotel Altapura, I designed service protocols and supported the restaurant’s opening, ensuring a seamless experience for guests. My role as an F&B executive assistant involved overseeing administrative and operational tasks, including budgeting and scheduling, which further developed my organizational skills. I have also participated in hotel openings and SOP creation, demonstrating my commitment to excellence in service delivery.
My experience as a head waitress and housekeeping supervisor has equipped me with the ability to manage teams effectively and deliver exceptional guest experiences. I am passionate about creating memorable moments for clients and am excited about the opportunity to leverage my skills in a new and challenging environment.
Experience
Work history, roles, and key accomplishments
Restaurant Assistant
Hotel Altapura
Nov 2024 - Present (8 months)
Designed service protocols and supported the restaurant’s opening. Coordinated and supervised floor operations during the winter season, working closely with the kitchen to ensure smooth service.
Head Waitress
Hotel du Couvent
May 2024 - Present (1 year 2 months)
Delivered personalized guest service based on preferences and trained in upselling techniques. Supervised evening operations and closings.
F&B Executive Assistant
Boscolo Collection
Oct 2023 - Present (1 year 9 months)
Oversaw administrative and operational tasks including budgeting, scheduling, and daily briefings. Managed purchasing for F&B outlets, implemented events, and created/updated menus.
Head Waitress
Felix (Merivale)
Apr 2023 - Present (2 years 3 months)
Participated in hotel opening and SOP creation, and trained in wine pairing, local cuisine, and luxury standards. Managed cash register, order-taking, and cocktail preparation, while supervising evening operations and closings.
Housekeeping Supervisor & Coordinator
W Amsterdam, Marriott
Mar 2022 - Present (3 years 4 months)
Oversaw quality control for guest rooms and public areas, and recruited, trained, and motivated housekeeping staff. Collaborated with reception and maintenance teams, managed “sold room” reports, and handled VIP guest requests.
F&B Trainee
The Peninsula Hong-Kong
Jul 2019 - Present (6 years)
Rotated through several fine dining restaurants including Felix, Gaddi's, and Lili, assisting in table service and event coordination. Gained exposure to various aspects of F&B operations.
F&B Trainee
The Peninsula Paris
Jul 2019 - Present (6 years)
Assisted in table service and event coordination for various events including meetings, weddings, and banquets. Developed skills in high-end hospitality service.
Education
Degrees, certifications, and relevant coursework
Les Roches Global Hospitality Education
Bachelor of Business Administration, International Hospitality Management
Grade: with merits
Completed a Bachelor of Business Administration in International Hospitality Management. The program included a specialization in Entrepreneurship, and the degree was awarded with merits.
University of Washington
English intensive courses, English Language
Attended the University of Washington for intensive English language courses. These courses were completed in 2018.
Victor Hugo International High School
High school certificate, Economie and social sciences
Grade: with honours
Earned a high school certificate with honours from Victor Hugo International High School. The curriculum focused on economics and social sciences.
Availability
Location
Authorized to work in
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