Open to opportunities

Canelle Zinhoué AFFATON

@canellezinhouaffaton

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Experienced hospitality professional eager to transition into travel consulting.

France

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What I'm looking for

I am looking for a role that allows me to utilize my hospitality skills in a travel consulting environment, focusing on personalized service and client satisfaction.

As an experienced hospitality professional with a strong background in luxury service and operations, I am eager to transition into high-end travel consulting. My goal is to deliver personalized, detail-oriented service to French-speaking clients while designing unforgettable safari experiences. With my expertise in customer care, team coordination, and high standards of quality, I am confident in my ability to contribute effectively in a remote, client-focused role.

Throughout my career, I have held various positions that have honed my skills in the hospitality industry. At Hotel Altapura, I designed service protocols and supported the restaurant’s opening, ensuring a seamless experience for guests. My role as an F&B executive assistant involved overseeing administrative and operational tasks, including budgeting and scheduling, which further developed my organizational skills. I have also participated in hotel openings and SOP creation, demonstrating my commitment to excellence in service delivery.

My experience as a head waitress and housekeeping supervisor has equipped me with the ability to manage teams effectively and deliver exceptional guest experiences. I am passionate about creating memorable moments for clients and am excited about the opportunity to leverage my skills in a new and challenging environment.

Experience

Work history, roles, and key accomplishments

Restaurant Assistant

Hotel Altapura

Nov 2024 - Present (8 months)

Designed service protocols and supported the restaurant’s opening. Coordinated and supervised floor operations during the winter season, working closely with the kitchen to ensure smooth service.

Service Protocol Design Floor Operations Team Coordination Inventory Management

Head Waitress

Hotel du Couvent

May 2024 - Present (1 year 2 months)

Delivered personalized guest service based on preferences and trained in upselling techniques. Supervised evening operations and closings.

Guest Service Upselling Cash Management Order Taking

F&B Executive Assistant

Boscolo Collection

Oct 2023 - Present (1 year 9 months)

Oversaw administrative and operational tasks including budgeting, scheduling, and daily briefings. Managed purchasing for F&B outlets, implemented events, and created/updated menus.

Budgeting Scheduling Purchasing Event Management Market Research

Head Waitress

Felix (Merivale)

Apr 2023 - Present (2 years 3 months)

Participated in hotel opening and SOP creation, and trained in wine pairing, local cuisine, and luxury standards. Managed cash register, order-taking, and cocktail preparation, while supervising evening operations and closings.

Wine Pairing Luxury Cash Management Order Taking Cocktail Preparation Upselling

Housekeeping Supervisor & Coordinator

W Amsterdam, Marriott

Mar 2022 - Present (3 years 4 months)

Oversaw quality control for guest rooms and public areas, and recruited, trained, and motivated housekeeping staff. Collaborated with reception and maintenance teams, managed “sold room” reports, and handled VIP guest requests.

Quality Control Recruitment Training Team Collaboration VIP

F&B Trainee

The Peninsula Hong-Kong

Jul 2019 - Present (6 years)

Rotated through several fine dining restaurants including Felix, Gaddi's, and Lili, assisting in table service and event coordination. Gained exposure to various aspects of F&B operations.

Table Service Event Coordination Customer Service

F&B Trainee

The Peninsula Paris

Jul 2019 - Present (6 years)

Assisted in table service and event coordination for various events including meetings, weddings, and banquets. Developed skills in high-end hospitality service.

Table Service Event Coordination Hospitality Customer Service

Education

Degrees, certifications, and relevant coursework

Les Roches Global Hospitality Education

Bachelor of Business Administration, International Hospitality Management

Grade: with merits

Completed a Bachelor of Business Administration in International Hospitality Management. The program included a specialization in Entrepreneurship, and the degree was awarded with merits.