
Ghi User
@ghiuser1
Customer service advisor at BtoCall, supporting customers by phone and handling enquiries professionally.
What I'm looking for
At BtoCall, I handled customer interactions by telephone, listened to requests, and communicated information clearly. I supported a positive customer experience in a customer service environment.
At Hôtel Le Morgane, I welcomed guests, managed check-in and check-out, and helped with reception enquiries and guest requests. My experience also includes hotel reception, night auditing, and hospitality service.
Experience
Work history, roles, and key accomplishments
Chef de Partie – Pass
Clos Bernard
Dec 2025 - Apr 2026 (4 months)
Organised daily preparation and allocated kitchen tasks, managed stock for grill and hot/cold sections, and coordinated kitchen and front-of-house communication.
Chef de Partie
Cité de l’Espace
Feb 2025 - Nov 2025 (9 months)
Prepared starters, main courses, and desserts; organised mise en place and managed stock and orders.
Chef de Partie
Restaurant Le Repère
Jan 2024 - May 2024 (4 months)
Prepared starters and main courses, managed dry-store and cold-room stock, and supported kitchen cleanliness.
Chef de Partie
Restaurant Le Dolce
Jul 2023 - Sep 2023 (2 months)
Prepared pizzas and supported general kitchen and grill duties.
Hotel Receptionist
Hôtel Le Morgane
Dec 2022 - Apr 2023 (4 months)
Welcomed guests, handled reception enquiries, supported room and restaurant requests, and managed check-in/check-out, luggage storage, and seminar-room arrangements.
Pizza Chef
Restaurant La Paillotte
Jul 2022 - Nov 2022 (4 months)
Prepared pizzas and assisted with general kitchen operations.
Night Auditor
Hôtel des 4 Sœurs
Oct 2021 - Dec 2021 (2 months)
Handled reservations and guest reception during night shifts, prepared breakfast service, and helped ensure a smooth guest experience.
Waiter
Club Med
Jul 2021 - Sep 2021 (2 months)
Provided table service and assisted with wine service, communicated with guests, and worked as part of a service team.
Customer Service Advisor
BtoCall
Handled customer interactions by telephone, listened to requests, and communicated information clearly and professionally to support a positive customer experience.
Education
Degrees, certifications, and relevant coursework
CCI Strasbourg
BTS, Commercial Unit Management
2013 - 2014
Completed a work-study programme with Lavibien, Strasbourg, as part of the BTS in Commercial Unit Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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