piyush aggarwal

I am a Customer Success and Marketing professional with over 3 years of experience in SaaS, B2B, and FMCG environments, focused on customer onboarding, stakeholder engagement, and account growth. I combine a product-led mindset with data-driven strategies to improve customer outcomes.

At Veris I onboarded and trained 80+ new clients, which contributed to a 21% reduction in customer support requests, and managed 200+ customer accounts, reducing churn by 19% while generating ₹500,000 in additional annual revenue through up-sell and cross-sell efforts.

In my role managing export operations I oversaw order processing, packaging, and logistics for international shipments, managed 10+ export orders, reduced order errors by 15%, and secured distribution agreements that contributed to a 15% increase in quarterly sales.

I build long-term client relationships, create user-friendly support content, and lead cross-functional projects to drive satisfaction (95% client satisfaction) and measurable growth. I am open to relocation to Germany and bring practical experience in account management, onboarding, and operational coordination.