PIUS OHIEMA ANN
@piusohiemaann
I resolve high-volume customer inquiries and keep client documentation accurate, complete, and moving through time-sensitive workflows.
CanadaWhat I'm looking for
At Dymon Storage, I provide centralized customer and clerical support for teams processing 150+ applications each month. I keep documentation accurate and workflows on schedule across time-sensitive service requests.
I manage queues of unmatched records, attach supporting documents within 24 hours, and process third-party authorization requests. I also index more than 75 documents weekly in OnBase while maintaining 99% document accuracy.
Previously at Vertex Accounting, I responded to 40+ phone and email inquiries daily and achieved a 95% first-response resolution rate. I reviewed and tracked more than 100 client files each week using AURA and Compass.
I'm focused on clear client communication, careful record handling, SLA adherence, proactive follow-up, and effective escalation when cases need additional review.
Experience
Work history, roles, and key accomplishments
Customer Service Coordinator
Dymon Storage
Dec 2024 - May 2026 (1 year 5 months)
Provided centralized customer and clerical support for cross-functional teams processing 150+ applications monthly, ensuring documentation accuracy and timely workflow completion. Managed daily queues, processed authorization requests, and maintained high document accuracy in OnBase.
Customer Care Assistant
Vertex Accounting
Jun 2023 - Oct 2024 (1 year 4 months)
Responded to 40+ daily phone and email inquiries, achieving a 95% first-response resolution rate. Reviewed and tracked client files, processed documentation requests, and reduced backlog by 25% through proactive follow-up.
Education
Degrees, certifications, and relevant coursework
Seneca College
Postgraduate Diploma, Marketing Management
Completed a Postgraduate Diploma in Marketing Management at Seneca College in 2023.
Humber College
Postgraduate Diploma, Advertising & Media Management
Completed a Postgraduate Diploma in Advertising & Media Management at Humber College in 2022.
Babcock University
Bachelor of Arts, Mass Communication
Earned a Bachelor of Arts in Mass Communication from Babcock University in 2020.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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