Pilar User

Built and tested product ideas from concept to launch.
• Lead the end-to-end process across product strategy, customer discovery, go-to-market, growth and everything else needed to run an early-stage startup.
• Experiment with multiple product ideas to understand customer appetite, validate demand, and identify the strongest opportunity.
• Currently launching Redacted.app. for Mac, iOS and Android

Supporting startups and scale-ups on strategy, operations and growth initiatives, with a particular focus on payments, fintech and AI.
• Partner with founders and leadership teams to define strategy, bring clarity to complex challenges and turn priorities into actionable plans.
• Advise on payments strategy, business operations and cross-functional execution, helping teams make informed decisions

I took a career break to focus on my family while creating space to reflect on my next professional chapter.
During this time I:
• Explored the AI landscape through hands-on experimentation.
• Assessed multiple business ideas and product opportunities.
• Refined my product strategy through deliberate problem selection, prioritisation, and long-term product vision.
• Founded Brava Labs to built and

Owned the P&L, budget and company-level OKRs for Glovo's new fintech line, building the commercial and operational structure for a business that did not previously exist.
• Took fintech initiatives from opportunity identification to live product, building the business case and operating model behind each.
• Defined the operating model, governance and execution framework for the portfolio.
• Al

Owned global payments strategy and operations across every market Glovo operated in, through a period of sustained international growth.
• Reduced the cost of processing each transaction substantially while volume multiplied, through provider renegotiation, routing optimisation and restructuring the partnership mix.
• Raised authorization rates across the estate and built the dunning and retry

Built Glovo's payments function from the ground up to support international expansion.
• Hired and built the team, defined KPIs and operating processes, and set up the payment infrastructure.
• Designed customer support and fraud operations from scratch, then scoped and hired a dedicated fraud operations specialist within the first year, as the risk surface outgrew a generalist team.
• Rolled

Built CaixaBank's international card issuing business from zero inside a regulated payments entity — every operating process designed net-new rather than adapted from the domestic model.
• Delivered the international card programmes end to end, from concept through implementation into live operations.
• Designed and implemented the AML and financial crime control framework for the international

- Project Manager for a wide portfolio of products and initiatives.
- Business departments support and link with schemes and brands (Visa, Redsys, etc.)

Operations for prepaid and card products inside a regulated e-money entity, across Spain, Portugal, Austria and Romania.
• Led payments projects across those markets, from definition through launch.
• Delivered compliance-driven projects and embedded the resulting requirements into operational process.
• Supervised back-office operations and external suppliers.

Built a strong foundation in business transformation, strategy and delivery, working with large organizations to solve complex operational and technology challenges.