At Western Union, I worked as a Jr. Product Specialist and Product Owner, supporting financial reporting, QA and UAT testing, and project planning.
The product delivered over $1M in monthly revenue with over 150% growth while I was on board. I also supported customer service and marketing operations, aligning with multifunctional teams around stakeholder objectives.
Across banking and financial services roles, I’ve worked in credit risk, fraud operations, payments operations, pricing, and customer service. At ING Bank, I handled customer credit requests and fraud operations.
Earlier, I monitored transactions and documented processes at Western Union as a Digital Review Analyst. My experience also includes credit and risk review, customer escalations, and sales.
