Operations leader with 19 years running business operations, governance and financial planning for Amazon, AT&T and Dell across EMEA and North America. Builds the operating cadence — KPIs, forecasting, escalation paths, service levels — that keeps large multi-country organisations predictable, and leads the cross-functional teams that execute it. Track record of cost-out and process-improvement programmes contributing $1B+ in cumulative savings across multi-billion-dollar portfolios, and of deploying automation and AI tooling to release capacity without adding headcount. PhD in Management Information Systems; MBA; Lean Six Sigma Black Belt.
Looking for a job
Martin Lacuška
@martinlacuka
Senior Operations Manager at Amazon who improved compliance operations across 10 markets and deployed seven agentic AI bots.
SpainExperience
Work history, roles, and key accomplishments
Senior Manager – Business Operations & Program Management
Jun 2024 - Feb 2026 (1 year 8 months)
Owned the operating model for marketplace compliance across 10 international markets, de-risking regulatory exposure on a $48B annual revenue portfolio. Delivered 7 agentic AI bots and restored service levels to >99% operational accuracy.
Delivered $600M in annual run-rate savings through a network optimisation programme. Stood up enterprise governance structures and led eight cross-functional projects enabling decommissioning of 42,000+ network circuits.
Associate Director – Business Operations, Finance Operations & Analytics
Mar 2017 - Jan 2023 (5 years 10 months)
Improved forecast accuracy across a $4B+ budget and delivered $450M+ in savings through financial planning and operational optimisation. Led and developed cross-functional teams of 10 analysts and acted as Chief of Staff to VP.
DT
Led enterprise adoption of Adobe Sign across regulated functions and raised Ariba supplier network adoption by 35%+. Improved supplier profile accuracy across 15,000 suppliers in Ariba/SAP.
FR
Independent Consultant – Project Management & IT
Freelancer
Mar 2007 - Nov 2015 (8 years 8 months)
Ran an independent consulting practice serving NGOs, public-sector bodies and private clients across project management and IT delivery. Managed EU-funded youth programmes and served as IT consultant for the Slovak Ministry of Education.
Education
Degrees, certifications, and relevant coursework
IG
Integrated Consulting Group
Lean Six Sigma Black Belt, Lean Six Sigma
2023 - 2023
Lean Six Sigma Black Belt certification from Integrated Consulting Group in 2023.
Comenius University
Doctor of Philosophy, Management Information Systems
2018 - 2021
Doctor of Philosophy in Management Information Systems from Comenius University, Bratislava, from 2018 to 2021.
Comenius University
Master of Business Administration, Strategic Management & Marketing
2011 - 2016
Master of Business Administration in Strategic Management & Marketing from Comenius University, Bratislava, from 2011 to 2016.
Availability
Looking for a job
Location
SpainAuthorized to work in
Salary expectations
90k+ EUR
Social media
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