Diego Bautista
@diegobautista
Business Process Analyst improving end-to-end operations through digital transformation, automation, and scalable requirements.
SpainWhat I'm looking for
I’m a Business Process Analyst with 15+ years investigating business operations and redesigning business processes across the product lifecycle (SDLC), delivering measurable results that optimize operational performance and support automation. In ambiguous environments, I challenge existing practices and translate operational challenges into implementation-ready functional specifications, business rules, and requirements—so teams can move from discovery to delivery with confidence.
Most recently, I drove discovery workshops and re-engineered end-to-end payment processes, designing TO-BE workflows aligned with ISO 20022 and regulatory requirements. Previously, I spearheaded operational transformation by launching a digital banking platform from the ground up and building a scalable operating model (including onboarding 200+ corporate users), and I’ve also delivered AI, RPA, and automation presales solutions that improved efficiency and reduced manual effort—backed by strong stakeholder communication and rigorous testing/change-management.
Experience
Work history, roles, and key accomplishments
Business Analyst
SoftCentric
Jan 2025 - Present (1 year 6 months)
Drove discovery workshops and translated operational challenges into implementation-ready requirements, business rules, and automation opportunities. Re-engineered end-to-end payment processes aligned to ISO 20022 and regulatory requirements, delivering key business process redesign milestones for a national payment transformation program.
Operations Manager
AltoCedro Finanzas Internacionales
Jan 2023 - Jan 2025 (2 years)
Spearheaded operational transformation by designing the business operating model and launching a digital banking platform integrating CRM, compliance, and customer lifecycle processes. Redesigned critical business processes, defined KPIs and governance models, and identified automation opportunities to enable scalable operations.
Identified business transformation opportunities by analyzing client operations and designing AI, RPA, and automation solutions to improve efficiency and reduce manual operational effort. Delivered tailored transformation proposals aligned with strategic business objectives.
Partnered with sales teams across the EMEA region to analyze client requirements, develop RFP responses, and deliver solution demonstrations and Proofs of Concept (PoCs). Designed tailored banking transformation solution roadmaps and value propositions for executive stakeholders.
Optimized payment operations for international financial institutions by analyzing business processes, identifying operational bottlenecks and workarounds, and implementing process improvements. Coordinated multidisciplinary teams to ensure production operational readiness and supported successful implementation through testing and change management.
Business Analyst
IBM GBS Viewnext
Jan 2007 - Jan 2010 (3 years)
Investigated business operations by conducting workshops, analyzing business processes, and reconstructing AS-IS workflows to identify operational inefficiencies and improvement opportunities. Documented functional requirements and collaborated with technical teams to implement scalable solutions while improving project delivery efficiency through standardized business processes and requirements m
Education
Degrees, certifications, and relevant coursework
Universidad de Alcalá de Henares
Master in Finance, Finance
2008 - 2009
Completed a Master in Finance at Universidad de Alcalá de Henares in Madrid from 2008 to 2009.
Universidad Carlos III de Madrid
Degree in Economics & Business Administration and Management, Economics & Business Administration
2001 - 2006
Earned a degree in Economics & Business Administration and Management at Universidad Carlos III de Madrid from 2001 to 2006.
Availability
Location
SpainAuthorized to work in
Job categories
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