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Pijush Joseph

@pijushjoseph

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Lead analyst in dispute management delivering collections, analytics, and process-improvement solutions.

India

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What I'm looking for

I seek roles where I can lead dispute resolution and collections improvements, build reporting tools, collaborate cross-functionally, and grow into broader analytics or operational leadership.

I am a Lead Analyst with 6.2 years' experience in B2B customer account disputes, collections, and stakeholder management, skilled in finance, analytics, and cross-functional collaboration. I specialize in Oracle Cloud Applications, Oracle E-Business Suite, advanced Excel, ad-hoc reporting and data analysis to drive process improvements and timely dispute resolution.

I have designed internal tools and dashboards using Oracle APEX, Oradocs and Excel, served as escalation POC, and delivered measurable improvements in collections and customer satisfaction while partnering with cash apps, AR, sales, project managers and legal teams.

Experience

Work history, roles, and key accomplishments

Current

Lead Analyst Dispute Management

Current

Oracle India Pvt Ltd

Dec 2020 - Present (4 years 10 months)

Led dispute management and collections for US-based B2B customers, resolving billing queries and reducing outstanding disputes by coordinating cross-functional teams and legal approvals. Developed internal Oracle APEX and Excel dashboards to track disputed invoices and improve weekly reporting and resolution times.

Dispute Resolution Apex Excel Dashboard And Reports Collections Stakeholder Management Order To Cash

Senior Process Executive

Infosys

Jan 2018 - Aug 2019 (1 year 7 months)

Supported international customers on invoicing, RMAs and post-ship logistics issues while coordinating cross-functional teams to resolve issues within SLA and providing daily customer updates. Participated in special projects and consolidated weekly dispute/account status dashboards for management.

Invoicing Dispute Resolution SLA Management Cross Functional Collaboration Excel Dashboarding