SUNIL RAO

I’m a detail-oriented dispute management professional with 9+ years of experience supporting order-to-cash workflows, credit operations, and financial dispute resolution across leading organizations. As a Subject Matter Expert – Dispute Management at Accenture, I manage end-to-end dispute cases across multiple European markets, process debit/credit memos, analyze legal documents/contracts for risks, and ensure SLA compliance by closing disputes within timelines. I also streamline stakeholder communication to improve dispute resolution turnaround time and support quote-to-invoice activities, including order processing, invoice management, and customer support.

Earlier, I strengthened my foundation in sales order management and credit-driven operations as a Business Analyst – Sales Order Management at Merck Life Science and as an Analyst – CBRM (Credit Memo Rebilling) at Oracle India. I executed sales order booking aligned to SOP and revenue recognition, handled procurement and shipment planning, resolved discrepancies, and raised debit/credit notes for returns and scrapping. I’ve also supported workflow accuracy for quoting, discounting, legal terms, tax classifications, and automation UAT, while partnering cross-functionally with Credit, Collections, AR, and Cash Applications to drive seamless execution through strong problem-solving, process improvement, and data-driven quality audits.