Khushboo Yadav

I've managed collections, reconciliations, and past-due invoices for 200+ retail and non-retail customer accounts across the US and Canada, sustaining a 96%+ recovery rate through proactive engagement and follow-ups.

I use Power BI dashboards to monitor daily and weekly performance trends, conduct root-cause analysis on dispute drivers, and maintain accurate customer and billing data. My work connects business and technical stakeholders to turn requirements into scalable operational solutions.

Previously, I managed outstanding payments, corporate credit and risk policy compliance, financial postings, and Dell Financial Services transactions. I also supported global e-commerce operations for Australia and New Zealand, using SQL for reporting, data validation, and product updates.

My background in customer relationship management at Audi Gurgaon strengthened my focus on complaint resolution, service improvement, customer retention, and cross-functional coordination between Sales and Service teams.